Honeycomb HiFi (VKD Hospitality) is hiring a Waiter in Dubai, United Arab Emirates.
POSITION Waiter
REPORTS TO Restaurant Supervisor, Restaurant Manager
WHOM REPORT Runner
PRIME FUNCTION
As a Waiter, you play a crucial role in providing exceptional customer service, ensuring a positive and memorable dining experience for our guests. Your responsibilities include taking orders, serving food and beverages, and maintaining a clean and welcoming environment. You are an ambassador of our restaurant and are instrumental in creating a positive and memorable atmosphere for our patrons.
TASKS, DUTIES AND RESPONSIBILITIES
Guest Service:
Greet guests with a warm and friendly demeanor.
Assist customers in choosing menu items and answering questions about the menu.
Provide attentive and personalized service, ensuring guest needs are met promptly.
Order Taking:
Ensure all orders are complete, correct and meet quality standards.
Relay orders to the kitchen staff, ensuring special requests and dietary needs are communicated.
Food and Beverage Service:
Serve meals and drinks to guests with attention to detail and presentation.
Ensure all orders are complete, correct, and meet quality standards.
Monitor tables and promptly remove empty dishes and glassware.
Table Setting and Maintenance:
Set tables with clean and properly arranged utensils, dishes, and glassware.
Keep tables and dining areas clean, tidy, and ready for the next guests.
Monitor tables and promptly remove empty dishes and glassware.
Assist with basic restaurant cleaning tasks as needed.
Billing and Payment:
Knowledge of the Menu:
Stay informed about the menu items, daily specials, and any changes.
Be able to make recommendations based on customer preferences.
Customer Feedback:
Listen to and address customer concerns, inquiries, and special requests.
Ensure guest satisfaction and handle any issues with professionalism and courtesy.
Cleanliness and Hygiene:
Maintain personal hygiene and cleanliness, including adherence to uniform and grooming standards.
Follow health and safety guidelines when handling food and tableware.
Trainings:
Attend restaurant trainings to stay updated on industry trends, new techniques, and offerings.
Training and mentoring runners, ensuring they understand standard operating procedures and customer service etiquette. Provide guidance and support to foster their professional development within the establishment.
Qualifications and Skills:
Previous experience as a waiter/waitress is preferred but not always required.
Excellent customer service skills with a friendly and welcoming attitude.
Strong communication and interpersonal abilities.
Ability to work in a fast-paced and high-pressure environment.
Basic knowledge of food and beverage items, including ingredients and preparation methods.
Attention to detail and a positive, team-oriented attitude.
Benefits:
Visa and medical insurance
Free meals
30 days paid annual leave
Flight ticket allowance to home country after every 2 years of service
Career Development Opportunities
Career Progression Path:
Your career progression based on performance, expertise and leadership skills includes roles such as Head Waiter, Floor Supervisor, Restaurant Manager.
Job Performance:
Your performance will be measured periodically (usually during appraisals) against the standards outlined in this job description as well as metrics outlined by your manager, including:
• Order Accuracy
• Upselling and Cross-selling
• Table Turnover Rate
• Check Average
• Speed of Service
• Customer Satisfaction
• Inventory Management
• Team Collaboration
• Safety and Cleanliness
• Upselling Performance
• Attendance and Punctuality
• Training and Development Participation
• Exam Score
• Communication Skills
• Equipment Maintenance
• Compliance Score with Instructions and Procedures
• No. of Written Warnings
