Técnico de Atendimento ao Cliente

A bordo de um dos nossos veículos anfíbios, explore o coração da capital portuguesa, por terra e água, sempre no conforto do seu lugar. É um autocarro? É um barco? É ambos... portanto prepare-se para "mergulhar” no rio Tejo com um enorme sorriso.

Venha divertir-se com os nossos animadores que partilharão mitos, lendas e curiosidades, num circuito de 90 mins cheio de energia positiva e interacção. A diversão reina, por isso não espere uma visita panorâmica "tradicional" com um guia "tradicional". Os nossos animadores proporcionam uma experiência memorável e sairá gritando Hippo, Hippo, Urra!!!

A HIPPOtrip, Turismo Anfíbio Lda. está a recrutar para atendimento ao público (M/F), para a zona de Lisboa.

Queres ser a linha da frente e primeiro contacto com o público? Trabalhar no atendimento ao público em contacto com gente diferente num ambiente descontraído e bem humorado?

REQUISITOS OBRIGATÓRIOS:
- Fluência em Português e bons conhecimentos de Inglês, eventualmente numa terceira língua;
- Boa apresentação;
- Preferência a candidatos com conhecimentos básicos de funcionamento de POS;
- Carta de condução (Cat. B) e aptidão para conduzir viaturas comerciais/carrinhas.

OFERTA:
- Contrato de trabalho;
- Integração numa equipa jovem e dinâmica em franco crescimento;
- Execução de tarefas diversificadas;
- Política de formação constante;
- Remuneração base + subsídio de alimentação.

Atendimento ao Público (m/f) 

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

<a href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google%7Cng%7Cc722967963757%7Cmp%7Ckme%20lisboa%7Cp%7Ct%7Cdc%7Ca177912500544%7Cg14800287042&amp;&amp;gad_source=1&amp;gad_campaignid=14800287042&amp;gclid=CjwKCAjwwqfABhBcEiwAZJjC3scTZPosZh8XUZhgdf6paDwczf0Ygc-UScqK2qccC8rqRcUlmoy3IhoC-i4QAvD_BwE&amp;gclsrc=aw.ds">ME Lisbon </a>is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests. Mission: The Doorman is responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. This position is essential for ensuring a warm welcome and farewell, enhancing the overall guest experience. What will you have to do? <ul><li style="text-align:justify">Welcome and farewell guests: Ensure guests receive a warm welcome and farewell according to brand standards, assisting with car doors, hotel doors, and elevators.</li><li style="text-align:justify">Assist with transportation needs: Help guests secure taxi service and ensure the hotel entrance is staffed at all times.</li><li style="text-align:justify">Provide information: Offer guests information on points of interest, nearby areas, hotel services, and exits, ensuring they are well-informed throughout their stay.</li><li style="text-align:justify">Maintain cleanliness and organization: Keep the hotel entrance and lobby clean and organized, ensuring a pleasant environment for guests.</li><li style="text-align:justify">Handle guest complaints and concerns: Respond to any guest complaints or concerns, communicating actions taken and escalating issues if necessary.</li></ul> What are we looking for? <ul><li style="text-align:justify">Education: Training in hospitality or tourism. Courses in safety or first aid may be valued.</li><li style="text-align:justify">Languages: Portuguese. Knowledge of a second language is a plus.</li><li style="text-align:justify">Specific Knowledge: Knowledge of hotel operations, service-oriented attitude, customer service techniques, access control and evacuation procedures, communication skills, and basic first aid knowledge.</li><li style="text-align:justify">Experience: Minimum of 1 year of experience in a similar position.</li></ul>

Doorman - ME Lisbon

<a href="https://www.melia.com/en/brands/luxury/me">ME Lisbon</a> is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers. Your mission: Responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. What You Will Do <ul><li style="text-align:justify">Ensure that guests receive a welcome and farewell according to brand standards.</li><li style="text-align:justify">Assist guests by opening and closing car doors, hotel doors, and elevators.</li><li style="text-align:justify">Help guests secure taxi service.</li><li style="text-align:justify">Ensure the hotel entrance is staffed at all times.</li><li style="text-align:justify">Provide guests with information on points of interest, nearby areas, hotel services, and exits.</li><li style="text-align:justify">Keep the hotel entrance and lobby clean and organized.</li><li style="text-align:justify">Ensure that guests receive all information about hotel services and amenities upon check-in.</li><li style="text-align:justify">Stay informed about daily events, groups, VIPs, etc.</li><li style="text-align:justify">Maintain constant communication with the front desk.</li><li style="text-align:justify">Respond to any guest complaints or concerns.</li></ul> What We Are Looking For <ul><li style="text-align:justify">Minimum 1 year of experience in the role.</li><li style="text-align:justify">High level of Portuguese and advanced English</li><li style="text-align:justify">Hospitality degree.</li><li style="text-align:justify">Quality and customer service oriented.</li></ul>

Doorman (Porteiro) - ME Lisbon

<a href="https://www.melia.com/en/brands/luxury/me">ME Lisbon</a> is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers. Your mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction. What You Will Do <ul><li style="text-align:justify">Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.</li><li style="text-align:justify">Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.</li><li style="text-align:justify">Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.</li><li style="text-align:justify">Manage customer incidents, following the established protocols.</li><li style="text-align:justify">Comply with the attributes, standards and manuals applicable to their department.</li><li style="text-align:justify">Efficiently use the different departmental management tools necessary for the daily control of operating procedures.</li><li style="text-align:justify">Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.</li><li style="text-align:justify">Verify material orders following the set product guidelines, for better optimisation of economic resources.</li></ul>   What We Are Looking For <ul><li style="text-align:justify">Minimum 1 year of experience in the role.</li><li style="text-align:justify">High level of Portuguese and advanced English</li><li style="text-align:justify">Hospitality degree.</li><li style="text-align:justify">Quality and customer service oriented.</li></ul>

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Atendimento ao Público (m/f)

Doorman - ME Lisbon

Doorman (Porteiro) - ME Lisbon

Guest Service Line Agent - ME Lisbon

Atendimento ao Público (m/f)

Descrição da vaga

Requisitos

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