Descrição da vaga
GEX - Coordenador de Experiência do Cliente
Company Description:
Finca La Donaira, part of the Relais & Châteaux family, is an eco-retreat that combines understated luxury with organic farming and equestrian tradition in Andalusia, Spain, across 700 hectares of unspoiled nature. Its nine individually designed rooms create a warm, inviting atmosphere and are complemented by a spa featuring a spring-fed outdoor pool, indoor pool, steam bath, wood-fired sauna, and icy plunge pool.
Life on the farm follows regenerative agriculture principles, with free-roaming livestock enriching the soil naturally. This “seed to table” philosophy ensures that most ingredients are sourced from our own land or trusted local producers. Our commitment to sustainability also extends to our vineyards, where we revive ancient grape varieties to craft natural wines full of character.
Job Description:
We are looking for a warm, attentive, and detail-oriented Host / Hostess to join our team.
You will be the first point of contact for our guests once they arrive at La Donaira, playing a key role in creating a seamless and memorable experience throughout their stay. Working closely with all departments, you will ensure that every interaction reflects the spirit and values of La Donaira.
Key Responsibilities:
– Welcome guests and ensure a smooth check-in and check-out experience
– Provide personalised assistance throughout the guest stay
– Coordinate guest requests with different departments (restaurant, spa, activities, housekeeping)
– Manage schedules, and daily planning
– Anticipate guest needs and ensure a high level of service at all times
– Maintain clear and effective communication within the team
– Support the organisation of special events and experiences
Qualifications:
– Previous experience in hospitality or guest relations (luxury environment preferred)
– Excellent communication and interpersonal skills
– Strong organisational skills and attention to detail
– Ability to multitask and work in a dynamic environment
– Team player with a positive and proactive attitude
– Fluent in Spanish and English (additional languages are a plus)
– Valid driving licence
– Preference will be given to candidates living in the Ronda area or within a reasonable commuting distance of La Donaira.
Additional information:
– Full-time position (40h/week)
– Meals included during shifts
– Opportunity to grow within a unique and inspiring project
– Work in a natural and exceptional environment
