Descrição da vaga
Mission: The Night Supervisor will supervise and coordinate the Night shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction.
What Will I be doing?
• Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
• Check-in and check-out process following brand standards
• Issue room keys and provide information on Hotel services and room location
• Manage online and phone reservations when required while on duty
• Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments
• Ensure that SOPs and daily checklists are being followed and implemented.
• Ensure the desk is covered at all times.
• Have full awareness of the current daily status of the Hotel.
• Ensure smooth handover to the next shift.
• Process all payments according to established procedures.
• Up-sell rooms when possible, to maximize hotel revenue
• Complete any required reporting (financial and non-financial)
• Handle late-night inquiries, and special requests.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
• Perform other duties as assigned.
What are we looking for?
• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Must be fluent in English; other languages are preferred.
• 2-3 years of experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships
• Knowledge of Opera Cloud is an asset
