Descrição da vaga
Duties and Responsibilities
Vision and Values
As Guest Service Agent (GSA) Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Operational Ownership
As a Guest Services Agent Trainee, I will perform the following key tasks:
• Handle all incoming telephone and email communications, ensuring they are promptly and appropriately redirected or actioned.
• Conduct pre-arrival communication with guests to ensure a seamless and personalized arrival experience.
• Accurately record and update all guest preferences in the relevant systems, enabling operational teams to prepare and exceed guest expectations.
• Stay fully informed about all hotel activities and offerings, providing up-to-date information to guests, making bookings directly, or liaising with the Concierge when necessary.
• Maintain impeccable telephone etiquette while adapting communication style to each guest, ensuring they feel comfortable and well cared for.
• Play an active role throughout all stages of the guest journey, demonstrating a strong understanding of internal processes and adherence to LQA Standards.
• Efficiently manage multiple systems and platforms simultaneously while handling various guest-related information.
• Oversee the correct use of the Six Senses App for in-house guest communication and monitor the timely completion of all pending tasks.
Program length: minimum 5 months.
Starting in April 2026
What’s in it for me:
• I will learn and grow with our Six Senses Ibiza leaders, in a non-hierarchical organization.
• I will be part of our Mission Wellness Program - with plenty activities to discover Six Senses values, mission and vision along with our beautiful Island.
• I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch and dinner.
• The hotel will provide me with shared accommodation, where I will share the space with fun and quirky people, like me.
• Locker available.
• I will enjoy two days off for each week of training.
• Internship Allowance.
Skills and Experience
To execute the position of Guest Service Agent Trainee, I must have the required qualifications, technical skills.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems and LQA standards.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
I have an excellent command of written and spoken English. Spanish is a plus.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
