Descrição da vaga
GEX - Diretor de Experiência do Cliente
Mission: the intern actively participates, under the guidance of the guest experience team, to ensure an excellent experience to the guests.
What will you be doing?
• Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Manage the guests’ digital experience, according to the global strategy.
• Manage customer incidents, following the established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.
• Be knowledgeable of the personal protective equipment and use it correctly.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.
What are we looking for?
Education: University degree, preferably Tourism or Hospitality, Marketing or similar.
Languages: Italian and advanced English. A third language would be an asset.
What we offer:
A 6 months training, maintaining a constant and proactive relationship with the assigned tutor to plan and propose actions for the growth.
