Mission:
The Spa Manager is responsible for the operation of the spa, ensuring that it achieves the highest levels of financial return and guest & employee satisfaction.
Main requirements:
1. Responsible for the set-up, management & operation of the Hotel Spa
2. Conduct therapist training and set up the Spa Product and Operating Standards
3. Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets
4. Monitor staff performance & review operation for improving service standard
5. Handle daily operation issue, to ensure good customer experience & service standard.
6. To perform sales consultations where required
7. Design and implement the marketing strategic plans of the Spa
8. Strengthen customer relationship and handling customer inquiry
9. P&L responsibilities
10. Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
11. Participate as a team player and establishes strong working relationships to deliver positive results.
12. Continually seeks to improve performance through individual efforts and with the assistance of others.
13. Seeks feedback on performance and focuses on areas of shortfall.
14. Maximizes opportunities for self-development. Prepares roster of the department and overseas other staff rosters.
15. Is open to new ideas and is willing to make changes in the job and routine as required.
16. Is able to cope under pressure at busy times and responds positively to changes in the workplace.
17. Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
18. Follows standards, policies and procedures.
19. Meets required attendance and grooming standards.
20. Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
21. Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
22. Contributes to pricing decisions
23. Participates in the planning of departmental goals as they relate to the wider hotel strategy
24. Builds and maintain relationships with internal and external customers.
25. Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.
26. If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
27. Maintains the highest level of discretion and privacy during any guest interaction
28. Maintains a soft tone during conversation with colleagues, guests and on the phone.
29. Refrain from any unnecessary conversation within Spa treatments areas.
30. Understands and takes into account the global nature of business.
Main requirements:
- Good English in speaking & writing
- Similar position at another 5* hotels/resorts
- Customer service oriented
