We are seeking an experienced Restaurant Floor Manager/Maitre to lead and supervise the day‑to‑day service operations of our hotel’s main restaurant and associated service points. This role oversees breakfast, lunch, and dinner service, ensuring a refined, efficient, and welcoming guest experience aligned with Olivia Hotels Lisboa standards.
About the Role
The Restaurant Floor Manager is responsible for coordinating the front‑of‑house team, maintaining service excellence, and ensuring smooth operational flow throughout all meal periods. This position is central to guest satisfaction, team leadership, and the overall quality of the dining experience.
Key Responsibilities
Lead and supervise daily service operations for breakfast, lunch, and dinner.
Guide, motivate, and support the service team, fostering a professional and positive work environment.
Ensure strict adherence to service protocols, brand standards, and quality expectations.
Organize staff scheduling, shift planning, and daily task assignments.
Welcome guests, provide menu and wine recommendations, and ensure attentive, personalized service.
Coordinate special setups, private events, and operational service needs.
Manage guest feedback and resolve service issues with a proactive, solution‑oriented approach.
Collaborate closely with the kitchen and management teams to optimize service flow and communication.
Support administrative tasks such as stock control, ordering, and operational reporting.
Required Qualifications
Minimum 3 year of experience as Maître/Restaurant Manager, or 3-5 years as Assistant Manager/Supervisor in upscale hospitality.
Strong knowledge of gastronomy, service standards, and wine service.
Excellent communication skills and a strong guest‑service mindset.
Fluency in Portuguese, English, and Spanish; additional languages are an advantage.
Familiarity with F&B operational systems and MS Office.
Hospitality or F&B management education is valued.
Preferred Skills
Hands‑on leadership with strong team‑coordination abilities.
Ability to remain calm, organized, and solution‑driven in fast‑paced environments.
Strong multitasking and problem‑solving skills.
Commitment to quality, consistency, and continuous improvement.
What We Offer
A key operational leadership role within Olivia Hotels Lisboa.
A supportive, professional team environment.
Competitive compensation aligned with experience.
Equal Opportunity Statement
We welcome applications from hospitality professionals committed to delivering exceptional service. All candidates will be considered equally, regardless of gender, age, nationality, or background.
