Descrição da vaga

What will be your mission?
 As Maitre, you will be responsible for managing and organizing the activities and services of a hotel F&B outlet (restaurant, lounge, room service, etc.) in the hotel's continuing effort of delivering outstanding guest service and financial profitability. What will you do?
  • Manage day-to-day operations, ensuring processes and procedures related to product set ups, quality and service and meeting brand standards.  • Organize, coordinate and assign the activities, tasks and shifts of the restaurant staff.  • Supervise service of all F&B team members for all areas under his/her responsibilities.    • Ensure that team members know and offer the different products and services available at the hotel’s restaurant.  • Make sure that all information communicated by hotel in-house commercial department is received and properly executed by the F&B team.   • Together with the relevant responsible, work in the menu planning according to the company's quality criteria.   • Supervise the assembly of the hotel rooms in the organization of events, organizing the layout of the rooms based on the information transmitted by the commercial department.  • Maintain a direct and frequent contact with guests to ensure that their expectations are meet.  • Demonstrate an excellent knowledge of frequent guests paying attention to their preferences.  • Handle and monitor comments, suggestions and complaints from guests, creating and executing action plans.  • Develop and implement procedures for managing quality of F&B areas.  • Identify opportunities to increase the F&B Department income by Upselling.   • Control the expenses within all areas under his/her responsibilities and participate in the preparation of the annual departmental budget.  • Recruit, interview and train team members.  • Provide supervision, feedback and recognition to the team members on their performance and development.   • Ensure compliance with health, safety, sanitation and alcohol awareness standard.  What are we looking for?
  • At least 2-3 years’ of F&B supervisory experience developing similar functions in other hotel chains or related industries. • Vocational training on hospitality/F&B.  • Fluency in local language is a must and knowledge of English is highly valuable.   • Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and POS system.   • Results driven and focus on detail. • Outstanding organizational and leadership skills. • High level of commercial awareness and sales capabilities. • Interpersonal and communication skills. • Ability to recognize and resolve problems efficiently.

Requisitos