F&B ASSISTANT INTERNSHIP

Descrição da vaga

What will be your mission?
 As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. What will you do?
  • Provide excellent customer service that promote satisfaction.  • Welcome and acknowledge all guests according to company standards.  • Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).  • Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.  • Be aware and offer the different products and services available at the hotel’s restaurant.  • Review daily specials and changes on the menu with the correspondent F&B team.  • Handle restaurant reservations.    • Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.  • Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.  • Fulfill processes and procedures related to product set ups, quality and service according to brand standards.  • Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.  • Identify opportunities to increase the F&B Department income by Upselling.  • Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.  • Follow all relevant health department rules/regulations and all customer service guidelines.  What are we looking for?
  • Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable. • Vocational training on hospitality/F&B.  • Fluency in local language and knowledge of English is highly valuable.  • Working knowledge of various computer software programs (Microsoft Office, POS, etc). • Customer service focus. • Active listening and effective communication skills.  • Focus on detail.  • Sales oriented.  • Ability to work on your own and as part of a team.  Why choose us?
 At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: • Worldwide experience – diversity of 150 different nationalities. • Career development opportunities full of national and international challenges.  • Wide range of training programmes to enhance your skills.  • Wellbeing initiatives, including flexible working conditions. • Team member recognition programmes, including Memorable Dates. • Ability to make a difference through our sustainability programme and volunteering initiatives. • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Requisitos