Quality Trainee - Minor Hotels Eu&Am - Madrid

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What will be your mission? 
We are looking for a customer-focused and analytical professional with a strong interest in quality management, product standards, and guest experience. The role requires a willingness to learn how quality and experience initiatives are developed and implemented through local teams, as well as the ability to understand the customer journey from a holistic and global quality perspective. What will you do? 
 • Support the Quality team in the analysis of guest feedback to help ensure and enhance guest satisfaction across the hotel portfolio and overall hotel performance. • Oversee and support the effective use of the Quality platform (ReviewPro), providing front- and back-end support, ensuring data accuracy, coordinating database maintenance, and managing JIRA tickets in collaboration with internal and external stakeholders • Lead the preparation, review, and validation of Quality performance reports, ensuring consistent monitoring of key quality indexes and the timely delivery of insights to relevant stakeholders. • Support the Quality Director in the coordination and follow-up of initiatives across the international Quality team, fostering alignment across regions and ensuring effective use of all available quality tools. • Contribute to the governance, update and maintenance of the Corporate Brand Standards check lists, ensuring consistency and alignment with brand and quality guidelines. What are we looking for? 
EXPERIENCE • Hospitality experience is highly valued, especially roles with customer interaction. QUALIFICATIONS • Degree in Business Administration, Tourism, or Hospitality; additional specialization in Hospitality Management is highly valued (or currently completing final year). • Advance user of Microsoft Office (Excel, Word, PowerPoint). • Fluency in English and Spanish (written and spoken). • Understanding of hospitality operations and guest experience processes is highly desirable. PREFERRED SKILLS                                                                                                  • Proactive, enthusiastic, and eager to learn in a dynamic environment. • Analytical skills. • Initiative. • Organizational skills. • Detail-oriented and pro-activeness of excellence. • Communication skills and ability to collaborate with other teams. Why choose us? 
 At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: • Worldwide experience – diversity of 150 different nationalities. • Career development opportunities full of national and international challenges. • Wide range of training programmes to enhance your skills. • Wellbeing initiatives, including flexible working conditions. • Team member recognition programmes, including Memorable Dates. • Ability to make a difference through our sustainability programme and volunteering initiatives. • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Requisitos