Descrição da vaga

A Guest Service Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Ensure accurate and efficient running of reception including check in/out procedures - Respond to Guest queries in a timely and efficient manner - Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments - Demonstrate a high level of customer service at all times - Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Maximize room occupancy and use up-selling techniques to promote hotel services and facilities - Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - Answer switchboard calls, as required - Ensure all Guest deliveries and messages are received effectively and efficiently - Act in accordance with fire, health and safety regulations and follow the correct procedures when required - Act in accordance with policies and procedures when working with front of house equipment and property management systems - Attend appropriate training courses, when required - Follow and adhere to company brand standards - Assist other departments wherever necessary and maintain good working relationships with Team Members - Work with your Manager to identify a specific project to complete during your internship placement

Requisitos