Descrição da vaga
Exciting Opportunity: Join our Vibrant Hostel Team in Lisbon! About Us: As a part of the dynamic Spanish hostel chain, The Central House, we believe in providing more than just a place to stay. Nestled in the heart of Lisbon, our hostel is a hub of exploration and connection. Our chain of hostels extends across Istambul, Portugal, Spain and Morocco, and now, we're on the lookout for a dedicated Front Desk Agent to help us continue offering outstanding service to our diverse guests. Your Role: As a Front Desk Agent, you will be the first smile that welcomes our guests and the foundation of our hostel's operations. Your key responsibilities will encompass: Warmly greeting guests and facilitating seamless check-ins and check-outs. Sharing insights about local attractions, events, and must-visit spots. Handling reservations, addressing inquiries, and fulfilling guest requests with a genuine desire to assist. Ensuring accurate and organized cash transactions while maintaining a tidy front desk area. Collaborating closely with housekeeping and maintenance teams to uphold guest satisfaction. Resolving guest concerns promptly and efficiently, ensuring an uninterrupted and enjoyable stay. What We're Looking For: We're in search of an individual who exudes enthusiasm, warmth, and an authentic passion for hospitality. Here's what we hope to find in you: Exceptional communication skills and a welcoming demeanour. A proactive problem-solving approach and a strong desire to assist guests. A detail-oriented and organized work style. Proficiency in basic computer software (Microsoft Office, email, etc.). A team player with a knack for effective collaboration. Qualifications: To excel in this role, you should possess: A high school diploma or equivalent. Prior experience in customer service (bonus points for hospitality experience). Proficiency in spoken and written English; familiarity with other languages is advantageous. Flexibility to work varying shifts, including weekends and holidays. Knowledge of the MEWS programme highly valued. We offer: By joining The Central House, you become a valued member of a dynamic team that values creativity, teamwork, and delivering exceptional service. A supportive and nurturing work environment that fosters personal growth. Opportunities to engage with people from all corners of the globe.
Requisitos
Sobre a empresa
The Central House© (TCH) es una innovadora compañía española, basada en el desarrollo de establecimientos hoteleros de última generación que combina en cada emplazamiento habitaciones privadas (similares a un hotel) con habitaciones compartidas (similares a un hostel) junto con amplias y energizantes zonas comunes cuidadosamente diseñadas. The Central House es por tanto un modelo mixto de alojamiento que se posiciona en el rango superior dentro del segmento de nuevos hostels de categoría premium, buscando diferenciarse por la alta calidad y singularidad de sus proyectos a través de una propuesta de producto propia y en línea con los valores que abandera la marca TCH: (i) Sostenible con el medio ambiente: empleando para ello protocolos de eficiencia energética tanto a nivel interno como con proveedores (ii) Accesible: Basado en la interpretación de la filosofía "Diseño para TODOS " (iii) Integrado localmente: Desarrollando actividades conjuntamente con la comunidad vecinal. Imprescindible para poder ofertar las "experiencias destino" que los nuevos viajeros demandan y que deben ser incorporadas paulatinamente en el propio entorno (iv) Comprometidos socialmente: Colaborando con asociaciones sin ánimo de lucro en diferentes programas sociales a través de patrocinios, cesión de espacios propios, etc. TCH nace en un entorno cambiante motivado por una demanda turística exigente y plenamente conectada con las nuevas tecnologías, en las que los viajes forman parten de su estilo de vida como forma de conocer personas y culturas. Para todos ellos, la propuesta que TCH abandera es la de “vivir la ciudad", que se recoge en la promesa corporativa: “a real urban travel experience“.