Descrição da vaga
With the grand debut of our first Clubhouse in 2026, we are assembling an elite team. If you want to be part of this landmark opening and shape the future of urban hospitality, now is the time to join us! We are looking for a hospitality-driven professional to become the first point of contact for our guests, delivering a warm, attentive, and seamless welcome to our clubhouse. As the face of Ando Living, you will play a key role in shaping the guest journey from the very first interaction. This position is essential in creating memorable experiences while supporting the organization, management, and promotion of our Club. You will contribute to an engaging, efficient environment aligned with our lifestyle hospitality concept and brand values. Responsabilities: -Welcome and assist guests throughout check-in and check-out, acting as a brand ambassador during their entire stay and ensuring a warm, empathetic, and consistent service experience. -Manage reservations, guest requests, complaints, and special requirements with professionalism and care, delivering high-quality and memorable experiences. -Provide personalized service by anticipating guest needs and preferences. -Act as a local host, recommending restaurants, cultural events, and authentic experiences. -Collaborate closely with internal teams to ensure operational excellence and seamless service delivery. -Ensure the consistent deliver of the brand’s premium service standards. The Ando Living Group is committed to the principles of equality and non-discrimination in access to work. The company values the diversity of the people it hires, providing equal opportunities and treatment with regard to access to work, and does not prejudice or deprive of any right on the grounds of, for example, reduced working capacity, disability or chronic illness. The Ando Living Group promotes a diverse working environment in which individual differences are recognized, respected and valued, with the aim of developing everyone's full potential and taking advantage of their talents and personal and professional strengths.
Requisitos
What we look for: -Previous experience in hospitality, serviced apartments, or lifestyle hospitality environments. -Strong customer orientation and a genuine passion for creating memorable guest experiences. -Professional presentation and a positive, proactive attitude. -Strong organizational skills with exceptional attention to detail. -Excellent written and verbal communication skills. -Ability to multitask and manage time efficiently in a dynamic environment. -Strong problem-solving skills and adaptability. -Availability to work on-site. -Fluency in English and Portuguese. Proficiency in other languages is valued.
Sobre a empresa
A Optylon krea é a nossa empresa de desenvolvimento imobiliário e gestão de investimentos. Com duas décadas de liderança no sector, gerimos activos no valor de 1,8 mil milhões de euros, representando mais de 1 milhão de metros quadrados em Portugal e na Turquia. Também atuamos como consultores estratégicos de investimento para fundos de capital de risco com um capital de 200 milhões de euros em Portugal. A Ando Living é a nossa marca premium de residências com serviços, a potência emergente na hotelaria. Os nossos arquitectos infundem uma elegância orgânica em cada propriedade Ando Living, equipando-as com as melhores comodidades e o melhor do mercado. Centrados no hóspede, proporcionamos experiências de vida sem paralelo aos nossos clientes internacionais. Com 10 edifícios em Portugal e na Turquia, e mais em construção, estamos a expandir a nossa rede de hospitalidade europeia única para as cidades mais vibrantes como Madrid, Paris e Londres. Gerimos mais de 150.000 reservas, recebemos 400.000 hóspedes e geramos mais de 40 milhões de euros de receitas para os nossos proprietários. Atualmente a operar 1.200 apartamentos, estamos no bom caminho para ampliar o nosso portfólio para 5.000 apartamentos em toda a EMEA nos próximos anos. LovelyStay, o braço de hospitalidade da OptylonKrea, é um gestor de propriedades de aluguer de curto prazo orientado para a tecnologia líder de mercado. Criámos uma plataforma digital e um algoritmo inovadores e únicos, que nos permitem oferecer a experiência mais rentável e agradável aos nossos proprietários e hóspedes. Nós, na LovelyStay, estamos focados em oferecer um serviço de alojamento amigável e de qualidade aos nossos clientes!