Descrição da vaga
Cross Training Internship Program – Front Office, Guest Experience & Housekeeping (12 months) Location: Secrets Lanzarote Resort & Spa, Lanzarote Secrets Lanzarote Resort & Spa is offering a 12-month Cross Training Internship Program designed for talented and motivated students who are eager to gain comprehensive experience in hotel operations. This program provides a unique opportunity to rotate across key operational departments — Front Office, Guest Experience, and Housekeeping — developing a well-rounded understanding of luxury hospitality. Program Overview During this structured internship, you will rotate through three core departments: • Front Office: Guest check-in/out, reservations support, and daily operations • Guest Experience: Personalized service, guest relations, and satisfaction management • Housekeeping: Quality standards, room operations, and coordination of cleaning services You will gain hands-on experience, working closely with department teams and learning how to deliver high-quality service across the guest journey. Key Responsibilities • Support daily operations within each assigned department • Interact with guests, ensuring a professional and service-oriented approach • Assist in handling guest requests, feedback, and service recovery • Learn and apply brand standards and operational procedures • Collaborate with cross-functional teams to ensure smooth operations • Contribute to maintaining high levels of guest satisfaction and service quality Candidate Profile • Student or recent graduate in Tourism, Hospitality Management, or a related field • Strong interest in developing a career in hotel operations • Customer-oriented mindset with excellent interpersonal skills • Proactive, adaptable, and eager to learn • Ability to work in a fast-paced and multicultural environment • High level of English required; additional languages are a plus What We Offer • 12-month structured cross-training program in a luxury resort • Exposure to multiple operational departments • Hands-on experience in international hospitality standards • Professional development and learning opportunities • Dynamic and multicultural working environment
Requisitos
Sobre a empresa
Hesperia World es una operadora hotelera basada en el modelo multimarca. Nuestro modelo de negocio permite maximizar el valor de los activos y seguir controlando la cuenta de explotación para un mejor resultado para el propietario favoreciendo el potencial de crecimiento de la compañía en el ámbito nacional e internacional. Hesperia World encarna calidad, innovación y vanguardia. Renovándose como una House of Brands con diversas enseñas, cada una con una sólida trayectoria y un fuerte valor comercial. Cumplimos con una propuesta de valor adaptada a las expectativas de cada cliente, buscando inspirar con imaginación, superación, originalidad y perfeccionismo.
