Descrição da vaga
OPERATIONAL TASKS • Perform preventive and corrective maintenance actions in the facilities of the hotel or business unit as primary care with a range of versatility in the areas of action (electricity, plumbing, carpentry, scope of technical services ...) • Ensuring the technical-legal compliance of the centre • Organise outsourced maintenance services for their centre. • Execute strategic service agreements/projects closed from the HQs. • Report in the GMAO digital maintenance tool the service orders carried out. • Request internal and / or external help in the case of not being able to resolve an assigned incident by their own means. • Coordination of tasks with other departments in the maintenance field. CUSTOMER EXPERIENCE • Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department. • Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations. • Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found. • Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them. • Support their manager with the Sensory Architecture established for their areas. • Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events. REQUIRMENTS • English • Hotel experience • General technical knowledge
Requisitos
Sobre a empresa
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.