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About Meliá DurrësNestled along the beautiful Albanian coastline, Meliá Durrës offers a refined Mediterranean experience with world-class hospitality. As part of Meliá Hotels International, we are committed to excellence, innovation, and creating unforgettable guest experiences. Join our team and be part of a global family that celebrates diversity, growth, and purpose.MissionAs a Night Shift Front Office Agent, you are the face of the hotel during nighttime hours, ensuring a smooth and secure guest experience. Your role is essential in maintaining high service standards, handling late check-ins and early check-outs, and supporting overnight operations. You contribute to the hotel’s success by delivering exceptional service, ensuring guest satisfaction, and maintaining operational continuity.What You Will DoGuest Reception & Check-In/OutWelcome guests arriving late and assist with check-in procedures.Handle early morning check-outs efficiently and professionally.Night Audit & ReportingPerform nightly audits of financial transactions and prepare reports for management.Ensure accuracy in billing and resolve discrepancies.Guest Assistance & Problem ResolutionRespond to guest inquiries and resolve issues promptly and empathetically.Provide information about hotel services and local attractions.Security & Safety MonitoringMonitor security systems and ensure guest safety during night hours.Report any incidents or irregularities to the appropriate departments.Coordination with Other DepartmentsCommunicate with housekeeping, maintenance, and management to ensure smooth operations.Prepare handover notes for the morning shift.System & Reservation ManagementUpdate reservations and manage room allocations.Ensure all systems are functioning and ready for the next day’s operations.What We Are Looking ForPrevious experience in front office or customer service, preferably in hospitality.Strong communication and interpersonal skills.Ability to work independently and remain calm under pressure.Familiarity with hotel management systems (PMS) and basic accounting.Fluent in English; knowledge of Albanian or Spanish is a plus.A proactive, detail-oriented, and service-driven mindset.Availability to work night shifts, weekends, and holidays.

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