Night auditor | Front office

Hi new colleague?

Let’s introduce myself, my name is Carolien, and I am the HR Business Partner working at Pestana Amsterdam Riverside, a beautiful monumental hotel along the Amstel River where we are looking for passionate colleagues to join our team. Are you the one who picks up the pieces and wants to be part of a fun and hard-working team? Then we are looking for you!

The PESTANA HOTEL GROUP is the largest Portuguese hotel chain present in the tourism sector. Our hotels are operating in more than 16 countries with a global team of 7,000 professionals.

Pestana Amsterdam Riverside has 154 modern and historical rooms, a spa with one of the largest indoor swimming pools of Amsterdam, a well-equipped gym and 10 meeting rooms where we host events up to 200 people. At last, but not least, our beautiful restaurant and bar ‘Cotidiano Brunch Club’ where guests enjoy an all day brunch. This hotel might be your new or next luxury home in Amsterdam!

Job requirements:

We value people that:

·        Have hotel or leisure related experience in a similar role.

·        You have great language and communication skills in English (Dutch is preference)

·        You love responsibility and can make decisions independently.

·        A flexible, hands-on, motivated, and positive approach.

·        A problem-solver who likes to take on challenges.

·        You are the proud owner of a ERO certificate and feel responsible to handle your shift with safety and know how to act in case of an emergency

What will you be doing:

·        Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

·        Provide information in an enthusiastic and friendly way to guests in person, on the phone, online, etc.

·        Deal with all administrative tasks/night audit.

·        Secure payment, verifying and adjusting billing as needed

·        Provide guests with room and hotel information, directions, amenities and local interests

·        Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

·        Complete cashier and closing reports, counting the bank at the end of each shift securely

·        Communicate any emergency, lost item or theft to proper security staff and/or authorities

·        Keep contingency lists in case of emergency and communicate any necessary messages

·        Spread smiles and good vibes making sure all the guests are enjoying themselves.

·        Ensures all telephone calls are answered as quickly and efficiently as possible.

·        Dealing with the in-house guests accounting and ensuring the accuracy of guest billing.

·        Inspection rounds in the hotel.

What is in it for you:

·        Full Time employment

·        Salary in accordance with the hospitality employment conditions in scale V, appropriate to the position and experience

·        Extra night payment of 10% for hours worked in the night

·        A dynamic but relaxed, international work environment

·        Friendly, passionate & fun colleagues

·        International growth opportunities, as priority is given to applications within the Pestana Hotel Group worldwide

·        Learning and development opportunities through our online courses.

·        1-night Guest Experience in our hotel including breakfast

·        Amazing Team outings

 
Are you the one we are looking for? Then I would like to invite you to be creative and share your motivation and CV to .

Congratulations, you have reached the end of this vacancy!