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Food & Beverage - Manager - Speciality Outlet (German Speaker)

domainBeach Rotana

placeUnited Arab Emirates - Abu Dhabi, Emiratos Árabes U.

event_available01/10/18

Descripción de la oferta

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As Specialty Outlet Manager of our German Restaurant 'Brauhaus' you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:
Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
Identify training needs and propose training plans in order to maintain standard of service
Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
Be involved in outlet promotional activities
Create new promotions in order to attract Guests and meet revenue target
Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
Evaluate performance of team and initiate promotions or internal transfers
Resolve Guests’ complaints directly or consult with Outlet Manager to maintain Guest satisfaction
Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

Requisitos

Titulación mínima: Licenciado
Experiencia: De 3 a 5 años
Residencia: Indiferente

Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results


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