Descripción del empleo
Cross Training Internship Program – Front Office, Guest Experience & Housekeeping (12 months) Location: Secrets Lanzarote Resort & Spa, Lanzarote Secrets Lanzarote Resort & Spa is offering a 12-month Cross Training Internship Program designed for talented and motivated students who are eager to gain comprehensive experience in hotel operations. This program provides a unique opportunity to rotate across key operational departments — Front Office, Guest Experience, and Housekeeping — developing a well-rounded understanding of luxury hospitality. Program Overview During this structured internship, you will rotate through three core departments: • Front Office: Guest check-in/out, reservations support, and daily operations • Guest Experience: Personalized service, guest relations, and satisfaction management • Housekeeping: Quality standards, room operations, and coordination of cleaning services You will gain hands-on experience, working closely with department teams and learning how to deliver high-quality service across the guest journey. Key Responsibilities • Support daily operations within each assigned department • Interact with guests, ensuring a professional and service-oriented approach • Assist in handling guest requests, feedback, and service recovery • Learn and apply brand standards and operational procedures • Collaborate with cross-functional teams to ensure smooth operations • Contribute to maintaining high levels of guest satisfaction and service quality Candidate Profile • Student or recent graduate in Tourism, Hospitality Management, or a related field • Strong interest in developing a career in hotel operations • Customer-oriented mindset with excellent interpersonal skills • Proactive, adaptable, and eager to learn • Ability to work in a fast-paced and multicultural environment • High level of English required; additional languages are a plus What We Offer • 12-month structured cross-training program in a luxury resort • Exposure to multiple operational departments • Hands-on experience in international hospitality standards • Professional development and learning opportunities • Dynamic and multicultural working environment
Requisitos
Sobre la empresa
Hesperia World es una operadora hotelera basada en el modelo multimarca. Nuestro modelo de negocio permite maximizar el valor de los activos y seguir controlando la cuenta de explotación para un mejor resultado para el propietario favoreciendo el potencial de crecimiento de la compañía en el ámbito nacional e internacional. Hesperia World encarna calidad, innovación y vanguardia. Renovándose como una House of Brands con diversas enseñas, cada una con una sólida trayectoria y un fuerte valor comercial. Cumplimos con una propuesta de valor adaptada a las expectativas de cada cliente, buscando inspirar con imaginación, superación, originalidad y perfeccionismo.
