1 vacante
9 personas inscritas a este empleo

Descripción del empleo

Últimas 24h
Indefinido
Recepcionista de Hotel

ME Lisbon is a luxury lifestyle hotel located in the heart of Lisbon, renowned for its avant-garde design, exceptional service, and unique guest experiences. Part of the prestigious Meliá Hotels International, we strive to create unforgettable stays for both business and leisure travelers. Mission: As a Front Office Agent, you will be the first point of contact for our guests, providing personalized, professional, and efficient service that reflects the hotel’s standards of excellence. You will ensure smooth check-in and check-out processes, anticipate guest needs, and create memorable experiences. What will you have to do?   • Personalize guest interactions by using their name and maintaining detailed profiles to anticipate preferences and provide tailored service. • Manage front desk operations efficiently, including check-in, check-out, billing, credit card processing, and administrative tasks. • Handle guest requests and complaints professionally and empathetically, ensuring timely resolution and communication with management. • Welcome VIPs and special guests, ensuring they are accompanied and receive the highest level of attention and service. • Support hotel revenue strategies by promoting upselling and cross-selling opportunities in line with the hotel’s standards. • Act as a professional ambassador of the hotel, upholding service standards, policies, and presenting a polished, welcoming image at all times.  What we are looking for?   • Experience in customer service and front-office, preferably in the luxury hospitality sector, with the ability to manage guest interactions professionally. • Education in Tourism, Hotel Management, or related field, demonstrating knowledge of hotel operations and service excellence. • Fluency in Portuguese and English, with additional languages considered a strong advantage. • Strong communication and interpersonal skills, with the ability to resolve issues, multitask, and work collaboratively under pressure. • Technical knowledge of hotel operations, including check-in/check-out procedures, management systems, and basic security/emergency protocols. • Service-oriented and proactive attitude, showing enthusiasm, attention to detail, and a commitment to exceeding guest expectations.

Requisitos

Experiencia
No requerida
Residencia
Indiferente
Titulación mínima
Sin titulación

Sobre la empresa

Meliá Hotels International
Palma de Mallorca, España
Otros
Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.