Reservations Agent

Descripción del empleo

A brief description about us: Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi. The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas. Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola. In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings... Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views. The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym. We are currently looking for new talent to join the Reservations department as Reservations Agent. What will be the main functions you will perform in your position? Data input into the PMS system in the correct format as set in the PMS Operational manual. • Ensure that communication with other departments, Finance, Sales, Concierge, Housekeeping, Front Desk, F&B and any other concerned department is maintained with information which pertains to them. • Handle all guest enquiries and rooms reservations and relative communication (written, phone) in an engaging, professional and timely manner • Leverage reservation system and reply email according to the hotel standards, policies, and procedures • Maximize room capacity in smooth service flow to achieve the financial targets • Perform other administrative tasks • Navigate multiple web-based systems to manage various sources of bookings • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management • Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience  • Inspire loyalty through personalized and efficient service driven by guest's needs Requirements: Previous experience in a luxury Hotel Able to communicate written and spoken Spanish and English. Excellent overall communication skills. Able to multi-task. Strong desire to provide excellent guest service. Flexible schedules and hours, willingness to work on weekends & holidays is required. What kind of talent are we looking for this position? - We are looking for a person with good customer orientation. - To be used to work in a team and like to learn from multiculturalism. - The person who joins us must be committed and professional. - We are looking for someone who is responsible and reliable. What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona? - We have a Canteen with a different menu every week, so you can eat during your work shift. - We have a learning platform where you can be trained in the courses you are interested in. - Our laundry team will provide you with a clean and ironed uniform whenever you need it. - Our working environment at the hotel is young, fun and multicultural. - Complimentary stays and special staff rates. - You can have a tea or coffee whenever you want in our Coffee corner. - Be part of a company with worldwide recognition. - Join a team with a passion for service and luxury. - You will have at your disposal an electric kick scooter & bike parking. - We organize staff parties and team buildings throughout the year. - We offer options for growth and / or projection within the group. - We offer free weekly physiotherapy sessions, so you can relax. Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

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