ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.

What You Will Do

Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.
Manage customer incidents, following the established protocols.
Comply with the attributes, standards and manuals applicable to their department.
Efficiently use the different departmental management tools necessary for the daily control of operating procedures.
Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.
Verify material orders following the set product guidelines, for better optimisation of economic resources.

What We Are Looking For

Minimum 1 year of experience in the role.
High level of Portuguese and advanced English
Hospitality degree.
Quality and customer service oriented.

Requirements

Minimum degree

None of the above

Experience

No experience

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Hotel Chain

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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