Job description
Assistant Head of Reception
What will be your mission? As Front Office Shift Leader, you will be responsible for coordinating,executing and supervising the work of the Front Office team, schedules, and shifts.What will you do? Carry out the daily briefing with the team on your shift;Prepares work instructions for the functional area, making changes and adaptations as necessary;Controls the presentation/uniform of the team on your shift;Ensures the completion of shift changes in the Front-Office, Back-Office and Lobby;Controls the presentation of the Front-Office, Back-Office, Lobby and Hotel;Plans, organizes and coordinates the human and material needs of the Front-Office;Participates in the organization and planning of special orders or eventsWhat are we looking for? Professional experience in similar roles.Time flexibilityKnowledge of English and preference for another Foreign Language (fluent in speaking).High School Diploma or Professional Course adapted to the role (preferred).Bachelor's or Degree in Hotel or Tourism Management (preferred).Good level of general knowledge and knowledge of the hotel's destinationComputer knowledge: Microsoft Office, Internet, Database and specific applications for the accommodation/hospitality.- Genuine smileGood looking and sympathyCustomer orientationPassion for serviceProfessional attitudeTeamworkLeadership ability Autonomy and InitiativeWhy choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:Worldwide experience – diversity of 150 different nationalities.Career development opportunities full of national and international challenges.Wide range of training programmes to enhance your skills.Wellbeing initiatives, including flexible working conditions.Team member recognition programmes, including Memorable Dates.Ability to make a difference through our sustainability programme and volunteering initiatives.Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
