O InterContinental Porto – Palácio das Cardosas está localizado num palácio do séc. XVIII renovado com vista para a imponente Avenida dos Aliados. É o local ideal para experimentar a verdadeira essência da cidade. 

O nosso hotel possui 105 quartos e suites, 3 salas de reuniões e um Wellness Centre. Adicionalmente, o Restaurante Astoria e o Bar das Cardosas oferecem um ambiente de convívio relaxante e requintado.

Cultivamos um estilo distinto onde aproveitamos todas as oportunidades para proporcionar aos nossos hóspedes uma experiência única e enriquecedora.

Procuramos um(a) Bagageiro(a) para a nossa equipa.
Alguém com paixão e dedicação pela oportunidade de receber e cuidar dos nossos hóspedes, tornando a experiência deles memorável.
Alguém que tem orgulho no seu espaço de trabalho, mantém elevados padrões de qualidade e vontade de integrar uma equipa motivada.

Para integrar a nossa Equipa, procuramos alguém que tenha:
- Formação em Hotelaria;
- Experiência em hotéis de 5 estrelas (preferencial);
- Conhecimentos sólidos de Inglês (fator eliminatório);
- Boa capacidade de comunicação;
- Proatividade, sentido de responsabilidade e espírito de equipa;
- Disponibilidade para trabalhar por turnos;
- Disponibilidade imediata.
- Carta de Condução

Bagageiro(a) | Hotel InterContinental Porto

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Du bist gern im Kontakt mit Menschen und liebst es Dreh-und-Angelpunkt unseres Hotels zu sein? Dann bist du bei uns genau richtig! Wir suchen zum nächstmöglichen Zeitpunkt Unterstützung für unsere Rezeption als Front Office Agent (m/w/d) . Deine Aufgaben: <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Betreuung der Gäste beim Check In und Check Out sowie bei Fragen und Anliegen und Initiierung/Umsetzung von entsprechenden Handlungen</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Erreichung von effizienter Gästezufriedenheit unter Vorgabe und Einhaltung der Meliá Hotels International Standards und durch Gewährleistung eines höflichen und zuvorkommenden Verhaltens gegenüber Gästen und Kollegen/innen</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">professionelle Bearbeitung und Weiterleitung von Gastbeschwerden</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Überwachung der korrekten Führung der Hotelkasse, Rechnungsstellung und Abrechnung, Erstellen von Upselling-Abrechnungen</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">generelle Administrationstätigkeiten wie Schriftverkehr und Annahme sowie Durchführung von Telefonaten inkl. der Bearbeitung von Zimmer- und Tischreservierungen</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">vollständige und korrekte Bearbeitung aller Gastdaten und Systempflege</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Sicherstellen, dass alle Sonderwünsche von Gästen, VIPs und Gruppen sorgfältig vorbereitet sind</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Gehaltsspanne zwischen 31.980,- € bis 33.264,- € Jahresbruttogehalt (je nach Qualifikation)</li></ul> Dein Profil: <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">erste Erfahrungen in der Hotellerie von Vorteil</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Gastgebermentalität</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Kommunikationsstärke, gute Deutsch- und Englischkenntnisse</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Gute Kenntnisse am PC und im Umgang mit MS Office Programmen</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Organisationstalent</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Gute Umgangsformen und ein gepflegtes Äußeres  </li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Flexibilität und Teamgeist</li><li style="color:dimgray;margin-bottom:3.75pt;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Verantwortungsbewusstsein</li></ul>

Front Office Agent (m/w/d), INNSiDE Dresden

SOBRE GRUPO HOTUSA
QUIENES SOMOS
Grupo Hotusa es actualmente una dinámica organización en pleno desarrollo, con cerca de 40 años de experiencia e integrada por un pool de empresas de diversos ámbitos del sector turístico. 
El origen de la compañía es Hotusa Hotels, una cadena de representación hotelera nacida en Barcelona en 1977 y que hoy se posiciona como el primer consorcio de hoteles independientes a nivel mundial* con más de 2700 hoteles asociados en todo el mundo. En la actualidad , la organización alberga además, al representante hotelero Keytel, la central de reservas Restel, y Eurostars Hotel Company, un área hotelera que opera 153 hoteles en 15 países de Europa y América.
Grupo Hotusa desarrolla actividades comerciales en más de 100 países. La sede central está en Barcelona y dispone de oficinas en diferentes ciudades españolas así como en París, Londres, Roma, Lisboa, Buenos Aires y Bangkok.

En el año 2008, Grupo Hotusa recibió el Premio Príncipe Felipe a la Excelencia Turística, que otorga el Ministerio de Industria, Turismo y Comercio, en reconocimiento a su “significativa contribución al incremento de la competitividad de la industria turística española así como a la consolidación de su posición en el mercado turístico internacional”.

El Consejo de Ministros del Gobierno Español ha concedido, por unanimidad, la Medalla al Mérito Turístico 2013 en el apartado de Internacionalización, a D. Amancio López Seijas por su labor en Pro del Crecimiento Exterior de Grupo Hotusa. 
*Según el Ranking anual de la revista estadounidense HOTELS.

<div><h3>Welcome to Eurostars Hotel Company, The Happiness Industry</h3>Eurostars Hotel Company is the hotel division of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites.Our portfolio currently includes more than 300 hotels across over 23 countries worldwide. Our activity is backed by extensive know‑how that is reflected across all areas, from hotel management to brand values and the care we take in shaping the guest experience.We are convinced that a company’s success lies in the development of talent and the enthusiasm of its people. For this reason, we seek individuals who are passionate about their work and eager to grow with us.<h3>&nbsp;</h3><h3>Would you like to join the Happiness Industry?</h3>We are looking for a Front Desk Supervisor for our Exe International Palace (4*) in Rome, Italy.&nbsp;<h3>What will you be responsible for?</h3><ul><li>Supervising the daily Front Desk operations, ensuring smooth check-in and check-out processes and high-quality guest service.</li><li>Supporting and coordinating the Front Office team, ensuring proper shift organization and task allocation.</li><li>Handling guest requests, incidents and complaints, providing efficient and customer-oriented solutions.</li><li>Ensuring compliance with internal procedures, service standards and company policies.</li><li>Assisting in the training and development of Front Desk staff.</li><li>Monitoring reservations, room availability and billing processes to guarantee accuracy.</li><li>Collaborating closely with other departments (Housekeeping, Maintenance, F&amp;B) to ensure seamless operations.</li></ul><h3>&nbsp;</h3><h3>What are we looking for?</h3><ul><li>Minimum of 2 years of experience in a Front Desk position, with previous supervisory experience highly valued.</li><li>Strong knowledge of Front Office procedures and hotel management systems (PMS).</li><li>Fluent Italian (mandatory) and high level of English; additional languages are a plus.</li><li>Strong interpersonal, organizational and problem-solving skills.</li><li>Education in Hospitality, Tourism or a related field.</li></ul><h3>&nbsp;</h3><h3>What do we offer?</h3>&nbsp;At Eurostars Hotel Company, you will be part of a leading global travel company, continuously growing and expanding, and fully committed to the professional development of its team.In addition, as part of Eurostars Hotel Company, you will enjoy the following benefits:<ul><li>50% discount in our premium hotels: Benefit from discounts of up to 50% in all our 4*/5* hotels around the world, and up to 20% for your family members.</li><li>The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School.</li><li>Access to our Employee Club: Enjoy a wide range of discounts and advantages (leisure, technology, sports, fashion, and more).</li><li>Free hotel nights: Through our referral program, we reward successful referrals with free stays.</li></ul>&nbsp;If you are interested in this opportunity and believe you match the profile, we would be delighted to receive your application. Or, if you know someone who might be a good fit, feel free to share this opening.</div>

Front Desk Supervisor - 4* Hotel (Rome)

Mission: To manage properly all the activities related to Front Office Department Main responsibilities:<ul style="list-style-type:disc"><li>Check-in and check-out hotel guests in a timely and professional manner.</li><li>Process all payments according to established procedures.</li><li>Welcome guests in a friendly, prompt, and professional manner</li><li>Register guests, issue room keys and provide information on hotel services and room location</li><li>Up-sell rooms when possible, to maximize hotel revenue</li><li>Accurately process all cash and credit card transactions in accordance with established procedures</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Respond appropriately to guest complaints</li><li>Make appropriate service recovery gestures in order to ensure total guest satisfaction.</li><li>Perform other duties as assigned.</li></ul> What are we looking for?<ul style="list-style-type:disc"><li>Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.</li><li>Must be fluent in English; other languages are preferred.</li><li>1-year experience in a fast environment in the same or similar position in a hotel/resort.</li><li>Passionate for Hospitality and with a strong attitude to interpersonal relationships</li></ul> The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: € 1.726,99 gross monthly).The indicative Gross Annual Salary is € 24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.  Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

Front Office Agent - New Opening Residenza del Cardinale Member of Melià Collection

Eurostars Hotel Company est la chaîne hôtelière du Groupe Hotusa, qui comprend les marques Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels et Tandem Suites. Actuellement, notre portefeuille compte plus de 300 hôtels présents dans plus de 23 pays à travers le monde. Notre activité est soutenue par un important savoir-faire qui se reflète dans tous les domaines, de la gestion hôtelière aux valeurs de la marque, en passant par le soin apporté à l’expérience client. Nous sommes convaincus que le succès d’une entreprise réside dans le développement des talents et l’enthousiasme de l’équipe humaine qui la compose. C’est pourquoi nous recherchons des personnes passionnées par leur travail et désireuses d’évoluer avec nous. Souhaitez-vous rejoindre l’Industrie du bonheur ? Nous recherchons un(e) Réceptionniste pour notre hôtel 4* Eurostars Californie à Casablanca. <h3 data-end="1053" data-start="1013" data-section-id="je8ib6">Quelles seront vos responsabilités ?</h3> <ul><li data-section-id="y5j1ty" data-start="0" data-end="121">Accueillir les clients lors des procédures de check-in et de check-out, en garantissant une expérience satisfaisante.</li><li data-section-id="1iracs3" data-start="122" data-end="259">Enregistrer, modifier et annuler les réservations dans le système de gestion, en veillant à la mise à jour correcte des informations.</li><li data-section-id="65oc8j" data-start="260" data-end="338">Émettre les factures et gérer la documentation liée au séjour des clients.</li><li data-section-id="1hjcalq" data-start="339" data-end="478">Gérer et coordonner les services demandés par les clients, en répondant à leurs besoins et aux éventuels incidents pendant leur séjour.</li></ul> <h3 data-end="1967" data-start="1933" data-section-id="1p3ispu">Quel profil recherchons-nous ?</h3> <ul data-end="2496" data-start="1969"><li data-section-id="zk111n" data-start="510" data-end="554">Études en tourisme ou domaine similaire.</li><li data-section-id="16teu99" data-start="555" data-end="583">Niveau élevé en anglais.</li><li data-section-id="1efwrx1" data-start="584" data-end="644">Expérience préalable en tant que réceptionniste d’hôtel.</li><li data-section-id="uvswqq" data-start="645" data-end="701" data-is-last-node="">La connaissance de SAP sera considérée comme un atout.</li></ul> <h3 data-end="2522" data-start="2498" data-section-id="1fe9d8h">Que proposons-nous ?</h3> Chez Eurostars Hotel Company vous pourrez faire partie d’une entreprise leader du secteur du voyage, en croissance continue et en expansion internationale, qui mise sur le développement professionnel constant de ses équipes. En rejoignant Eurostars Hotel Company vous bénéficierez également des avantages suivants : <ul data-end="3996" data-start="2962"><li data-end="3162" data-start="2962" data-section-id="6bfccu">50 % de réduction dans nos hôtels haut de gamme : bénéficiez de réductions allant jusqu’à 50 % dans tous nos magnifiques hôtels 4*/5* à travers le monde, ainsi que jusqu’à 20 % pour vos proches.</li><li data-end="3530" data-start="3164" data-section-id="14hx29r">Formation avec The Power Business School : accès 100 % gratuit et illimité à toutes les formations (MBA, digital, bureautique, soft skills, etc.) grâce à notre partenaire The Power Business School, l’école de commerce en ligne n°1 du marché, animée par les meilleurs professionnels en activité du secteur.</li><li data-end="3667" data-start="3532" data-section-id="150n8bz">Accès à notre Club Employé : profitez de différents types de réductions et d’avantages (loisirs, technologie, sport, mode, etc.).</li><li data-end="3996" data-start="3669" data-section-id="j8iswj">Des nuits d’hôtel gratuites : grâce au programme de cooptation de Eurostars Hotel Company, nous récompensons les recommandations qui aboutissent à des recrutements. Si vous recommandez quelqu’un et que nous l’embauchons, vous recevez des nuits d’hôtel gratuites.</li></ul> Si ce projet vous intéresse et que vous pensez correspondre au profil recherché, nous serions ravis de recevoir votre candidature.

Réceptionniste - Eurostars Californie

City lovers choose our hotels. Located in the most popular cities, we are renowned for our exceptional service and warm Spanish hospitality. Treat yourself to an autumn escape in the city of your dreams and stay in our hotels where every moment is unrepeatable. Soul Matters. Mission: To manage properly all the activities related to Front Office Department Main responsibilities:<ul><li>Check-in and check-out hotel guests in a timely and professional manner.</li><li>Process all payments according to established procedures.</li><li>Welcome guests in a friendly, prompt, and professional manner</li><li>Register guests, issue room keys and provide information on hotel services and room location</li><li>Up-sell rooms when possible, to maximize hotel revenue</li><li>Accurately process all cash and credit card transactions in accordance with established procedures</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Respond appropriately to guest complaints</li><li>Make appropriate service recovery gestures in order to ensure total guest satisfaction.</li><li>Perform other duties as assigned.</li></ul> What are we looking for?<ul><li>Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.</li><li>Must be fluent in English; other languages are preferred.</li><li>1-year experience in a fast environment in the same or similar position in a hotel/resort.</li><li>Passionate for Hospitality and with a strong attitude to interpersonal relationships</li></ul> The position can be classified between level C3 and level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C3: €1.621,40 gross monthly; level C2: €1.726,99 gross monthly). The indicative Gross Annual Salary is between €22.699,60 and €24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.  Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

Front Office Agent - Melià Milano

Mission: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations. What will you have to do doing?<ul><li style="text-align:justify">Personalize each guest's interaction by using their name during conversations.</li><li style="text-align:justify">Be responsible for maintaining guest profiles to provide an accurate source of information on each guest’s needs and preferences, in compliance with local data regulations.</li><li style="text-align:justify">Stay informed about potential VIPs arriving or visiting various hotel areas, ensuring they are welcomed and accompanied to their destination.</li><li style="text-align:justify">Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.</li><li style="text-align:justify">Manage all guest complaints in a professional, personal, and empathetic manner.</li><li style="text-align:justify">Ensure all relevant information is promptly communicated to the front desk management team.</li><li style="text-align:justify">Seek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk.</li><li style="text-align:justify">Support the rate strategy set by the Revenue team. Maximize hotel sales and revenue by promoting upselling/cross-selling.</li><li style="text-align:justify">Ensure guests receive a quick and efficient check-in and check-out process. If applicable, be knowledgeable about the digital check-in process to assist guests accordingly.</li><li style="text-align:justify">Attend internal and external guest phone requests if the hotel does not have a centralized Guest Service Line.</li><li style="text-align:justify">Act as a hotel ambassador whenever representing the company.</li><li style="text-align:justify">Be responsible for maintaining guest profiles to ensure an accurate source of information on each guest’s needs and preferences.</li><li style="text-align:justify">Immediately communicate all pertinent information to the front desk management team.</li><li style="text-align:justify">Demonstrate the ability to work under supervision and maintain a courteous and helpful attitude toward both colleagues and guests, with strong communication skills, enthusiasm, and a willingness to learn.</li><li style="text-align:justify">Have the ability to understand and exceed guest expectations and needs.</li><li style="text-align:justify">Support, uphold, and enforce hotel service standards.</li><li style="text-align:justify">Ensure that all guest inquiries or requests are handled politely and efficiently within an acceptable timeframe.</li></ul> What are we looking for?<ul><li style="text-align:justify">Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department. </li><li style="text-align:justify">Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations. </li><li style="text-align:justify">Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.</li><li style="text-align:justify">Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them. </li><li style="text-align:justify">Support their manager with the Sensory Architecture established for their areas. </li><li style="text-align:justify">Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.</li></ul>  Education and Training: University degree or vocational training in Tourism, hotel management, or similar.Languages: Advanced English. A third language is a plus.Experience: At least 1 year of experience in customer service. Specific Knowledge:<ul><li style="text-align:justify">Knowledge of hotel operations.</li><li style="text-align:justify">Knowledge of check-in and check-out procedures.</li><li style="text-align:justify">Familiarity with hotel management systems.</li><li style="text-align:justify">Knowledge of security and emergency protocols.</li><li style="text-align:justify">Customer service skills and handling complaints.</li><li style="text-align:justify">Effective communication.</li><li style="text-align:justify">Service-oriented attitude.</li><li style="text-align:justify">Organization and planning.</li></ul> The position can be classified between level C3 and level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C3: €1.621,40 gross monthly; level C2: €1.726,99 gross monthly). The indicative Gross Annual Salary is between €22.699,60 and €24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.  Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

Front Office Agent - ME Milan Il Duca

Founded in 1972, in the island of Madeira, the Pestana Hotel Group is the largest international hotel group of Portuguese origin.
With a journey of more than four decades of success, the Group owns and manages 87 units in Portugal and abroad, and also six golf courses, two casinos, three tourism real estate projects, 13 Vacation Club projects, a charter airline and a tour operator.
In industrial manufacture and services, Dionisio Pestana's group participates in Madeira's Development Society, the manager of Madeira's International Business Center, and in the Brewery Company of Madeira.
In total, there are nine business areas in which it operates: hotel industry, golf, casinos, touristic real estate, aviation, tourism distribution, Vacation Club, industrial manufacture and services.
In the hotel industry, its main business, the Group currently operates three brands: Pestana Hotels & Resorts, Pestana Collection Hotels and Pestana Pousadas de Portugal, whose network management it took over in 2003.
The Pestana Hotel Group recently announced a partnership with Cristiano Ronaldo to build a set of 4 hotels under a new brand, which will be the 4th of the Group.
Present in 15 countries, it has about 11,500 rooms available in Europe, Africa and America and a team of seven thousand employees.
In 2015 revenues reached 400 million Euros.

Enter the Pestana universe and learn more at www.pestana.com

Ambito

Processar todos os check-ins e check-outs dos hóspedes em conformidade com as normas e padrões de serviço da secção, a fim de realizar, a todo o momento, um serviço centrado no cliente e nas suas necessidades,

Responsabilidades e áreas de acção

- Verificar as agendas da secção para verificar questões pendentes, alertas e mensagens, possíveis tempos de serviços planeados ou em curso, bem como análises, as ocorrências e situações pendentes de resolução.
- Verificações e análises no sistema, no início do turno, as entradas e saídas do dia, os eventos previstos; 
- Prestar um serviço geral ao cliente (telefone e serviço de Front-Office, check in e check out, fornecimento de informações internas e externas solicitadas por este último, esclarecimento de dúvidas, resposta a pedidos, etc.), procurando assegurar sempre a satisfação e lealdade totais. 
- Acompanhar os clientes até ao seu quarto. 
- Efectuar o controlo das facturas do dia.

Competências Comportamentais

Orientação para o Negócio (Ser Eficiente)
Orientação para Objetivos (Ser Eficiente)
Adaptação à Transformação (Ser Ágil)
Orientação para o Cliente (interno e externo) (Ser Apaixonado)
Trabalho em Equipa (Ser Colaborativo)
Resiliência (Ser Ágil)
Rigor e Atenção ao Detalhe (Ser Eficiente)
Proatividade (Ser Eficiente)
Consciência ambiental e social (Ser Consciencioso)

Competências Técnicas

Customer Service
Front Office Service
English

Looking for a Reception job ?We've got you!

Bagageiro(a) | Hotel InterContinental Porto

Front Office Agent (m/w/d), INNSiDE Dresden

Front Desk Supervisor - 4* Hotel (Rome)

Front Office Agent - New Opening Residenza del Cardinale Member of Melià Collection

Réceptionniste - Eurostars Californie

Front Office Agent - Melià Milano

Front Office Agent - ME Milan Il Duca

Pousada do Palácio de Estoi - Rececionista 2ª (m/f)

Bagageiro(a) | Hotel InterContinental Porto

Job description

Requirements

Candidates are also looking for