Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Mission: Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction. Key Responsibilities:<ul><li>Manage guest requests via telephone and personalize their experiences.</li><li>Offer tailored services and apply upselling techniques.</li><li>Handle customer incidents and adhere to departmental standards.</li><li>Utilize management tools and follow improvement plans based on customer feedback.</li><li>Ensure health and safety protocols are followed.</li></ul> Requirements:<ul><li>Education: Training in Tourism, Hospitality, Marketing, or similar.</li><li>Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.</li><li>Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.</li></ul>

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

MISSION: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations. RESPONSIBILITIES:<ul><li>Personalize guest interactions by using their name during conversations.</li><li>Maintain accurate guest profiles, ensuring compliance with data regulations.</li><li>Stay informed about VIP arrivals and ensure a proper welcome.</li><li>Handle front desk administrative tasks, including billing and credit card processing.</li><li>Manage guest complaints with professionalism and empathy.</li><li>Communicate important information to front desk management.</li><li>Continuously improve skills and contribute to front desk best practices.</li><li>Support the Revenue team by maximizing upselling and cross-selling.</li><li>Ensure smooth and efficient check-in/check-out processes, including digital check-ins.</li><li>Handle internal and external guest phone requests when necessary.</li><li>Act as a hotel ambassador, upholding service standards at all times.</li><li>Address guest inquiries and requests efficiently within an acceptable timeframe.</li></ul>CUSTOMER EXPERIENCE:<ul><li>Comply with brand standards and operational guidelines.</li><li>Personalize guest experiences by anticipating and exceeding expectations.</li><li>Handle customer incidents and escalate unresolved issues.</li><li>Support the hotel’s Sensory Architecture and promote its services, events, and experiences.</li></ul>REQUIREMENTS:<ul><li>Education: University degree or vocational training in Tourism, Hospitality, or similar.</li><li>Languages: Advanced English; a third language is a plus.</li><li>Experience: At least 1 year in customer service.</li><li>Skills: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.</li></ul>CONTRACT:<ul><li>Fixed-term contract.</li><li>Level C2, CCNL Turismo AICA.</li></ul>

Front Office Agent Appartenente alle Categorie Protette - Melià Hotels International

City lovers choose our hotels. Located in the most popular cities, we are renowned for our exceptional service and warm Spanish hospitality. Treat yourself to an autumn escape in the city of your dreams and stay in our hotels where every moment is unrepeatable. Soul Matters. Mission: To manage properly all the activities related to Front Office Department Main responsibilities:<ul><li>Check-in and check-out hotel guests in a timely and professional manner.</li><li>Process all payments according to established procedures.</li><li>Welcome guests in a friendly, prompt, and professional manner</li><li>Register guests, issue room keys and provide information on hotel services and room location</li><li>Up-sell rooms when possible, to maximize hotel revenue</li><li>Accurately process all cash and credit card transactions in accordance with established procedures</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Respond appropriately to guest complaints</li><li>Make appropriate service recovery gestures in order to ensure total guest satisfaction.</li><li>Perform other duties as assigned.</li></ul> What are we looking for?<ul><li>Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.</li><li>Must be fluent in English; other languages are preferred.</li><li>1-year experience in a fast environment in the same or similar position in a hotel/resort.</li><li>Passionate for Hospitality and with a strong attitude to interpersonal relationships</li></ul>

Front Office Agent - Melià Milano

Job Summary: Melià Hotels International, per Palazzo Cordusio Gran Melià Hotel, è alla ricerca di Commis de Partie appartenenti alle Categorie Protette.Di cosa ti occuperai?<ul style="list-style-type:disc"><li>parteciperai alla preparazione delle linee di servizio per gli Chef de Partie;</li><li>supporterai gli Chef de Partie nella realizzazione dei piatti;</li><li>ti occuperai di tenere sempre pulita ed in ordine la tua postazione.</li></ul>Cosa stiamo cercando?<ul style="list-style-type:disc"><li>pregressa esperienza nel ruolo di almeno 6 mesi;</li><li>ordine e pulizia;</li><li>capacità di lavorare in team.</li></ul>

Personale di Cucina Appartenente alle Categorie Protette - Melia Hotels International

Mission: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services. What will you be doing?<ul><li>Detailed knowledge of the menu and being able to articulate enthusiastically.</li><li>Know the steps of service as outlined in the service manual.</li><li>Make guests feel comfortable and enhance the guest experience.</li><li>Inform guests of specials and menu changes.</li><li>Anticipate guests’ needs and exceed their expectations.</li><li>Supervise the clearing of tables and mise-en-place necessary for the next course.</li><li>Monitor and observe guests' dining experience.</li><li>Ensure guests are satisfied with the food and service.</li><li>Respond promptly and courteously to any requests.</li></ul> What are we looking for?<ul><li>Fluent in Italian and knowledge of English.</li><li>Friendly, outgoing, and positive.</li><li>Enjoy being part of a team.</li><li>Previous experience in the same position in hotels of similar category.</li><li>Excellent organizational skills and ability to find solutions.</li><li>A genuine passion for customer service and a sparkling personality.</li><li>Great communication skills, desire to develop and progress in your role.</li><li>Flexibility and enthusiasm are key for this position.</li></ul>

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Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Front Office Agent Appartenente alle Categorie Protette - Melià Hotels International

Front Office Agent - Melià Milano

Personale di Cucina Appartenente alle Categorie Protette - Melia Hotels International

Waiter - Melià Milano

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

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