Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

MISSION: The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction. Key Responsibilities:<ul style="list-style-type:disc"><li>Manage guest requests, anticipating needs and desires.</li><li>Apply upselling and cross-selling techniques to optimize additional revenue.</li><li>Personalize the guest experience and exceed expectations.</li><li>Adhere to safety standards, procedures, and guest experience management tools.</li></ul>Requirements:<ul style="list-style-type:disc"><li>Education in Tourism, Social Sciences, PR, or a related field.</li><li>Excellent command of English and the local language; a third language is a plus.</li><li>At least 1 year of experience as a Concierge or in Guest Experience (GEX).</li><li>Passion for luxury service, attention to detail, strong communication, and problem-solving skills.</li><li>Team player; preferably a member of Les Clefs d’Or.</li></ul>What We Offer:<ul style="list-style-type:disc"><li>Dynamic and international work environment.</li><li>Career development and continuous training opportunities.</li><li>Initial 6-month contract with the possibility of extension.</li><li>Contract Level: CCNL Turismo, C2</li></ul>

Concierge - Palazzo Cordusio Gran Melia Hotel

MISSION: Support the department head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility.Main responsibilities:<ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Supervise check-in/check-out procedures, cash handling, and guest requests</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain effective communication with housekeeping and other departments</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Drive upselling activities and contribute to revenue targets</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure adherence to operational procedures, quality standards, and safety regulations</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Support team management, including training and staff development</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Assist in budget control and cost management within the department</li></ul> What are we looking for?<ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Degree or diploma in Tourism, Hospitality, or a related field preferred</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Advanced English (a third language is a plus)</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Minimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates)</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Knowledge of hotel management systems and Microsoft Office</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Strong communication, organizational, and problem-solving skills</li><li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Team-oriented mindset with a strong customer service focus</li></ul>

Assistant Front Office Manager - Palazzo Cordusio Gran Melià

City lovers choose our hotels. Located in the most popular cities, we are renowned for our exceptional service and warm Spanish hospitality. Treat yourself to an autumn escape in the city of your dreams and stay in our hotels where every moment is unrepeatable. Soul Matters. Mission: To manage properly all the activities related to Front Office Department Main responsibilities:<ul><li>Check-in and check-out hotel guests in a timely and professional manner.</li><li>Process all payments according to established procedures.</li><li>Welcome guests in a friendly, prompt, and professional manner</li><li>Register guests, issue room keys and provide information on hotel services and room location</li><li>Up-sell rooms when possible, to maximize hotel revenue</li><li>Accurately process all cash and credit card transactions in accordance with established procedures</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Respond appropriately to guest complaints</li><li>Make appropriate service recovery gestures in order to ensure total guest satisfaction.</li><li>Perform other duties as assigned.</li></ul> What are we looking for?<ul><li>Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.</li><li>Must be fluent in English; other languages are preferred.</li><li>1-year experience in a fast environment in the same or similar position in a hotel/resort.</li><li>Passionate for Hospitality and with a strong attitude to interpersonal relationships</li></ul>

Front Office Agent - Melià Milano

MISSION: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations. RESPONSIBILITIES:<ul><li>Personalize guest interactions by using their name during conversations.</li><li>Maintain accurate guest profiles, ensuring compliance with data regulations.</li><li>Stay informed about VIP arrivals and ensure a proper welcome.</li><li>Handle front desk administrative tasks, including billing and credit card processing.</li><li>Manage guest complaints with professionalism and empathy.</li><li>Communicate important information to front desk management.</li><li>Continuously improve skills and contribute to front desk best practices.</li><li>Support the Revenue team by maximizing upselling and cross-selling.</li><li>Ensure smooth and efficient check-in/check-out processes, including digital check-ins.</li><li>Handle internal and external guest phone requests when necessary.</li><li>Act as a hotel ambassador, upholding service standards at all times.</li><li>Address guest inquiries and requests efficiently within an acceptable timeframe.</li></ul>CUSTOMER EXPERIENCE:<ul><li>Comply with brand standards and operational guidelines.</li><li>Personalize guest experiences by anticipating and exceeding expectations.</li><li>Handle customer incidents and escalate unresolved issues.</li><li>Support the hotel’s Sensory Architecture and promote its services, events, and experiences.</li></ul>REQUIREMENTS:<ul><li>Education: University degree or vocational training in Tourism, Hospitality, or similar.</li><li>Languages: Advanced English; a third language is a plus.</li><li>Experience: At least 1 year in customer service.</li><li>Skills: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.</li></ul>CONTRACT:<ul><li>Fixed-term contract.</li><li>Level C2, CCNL Turismo AICA.</li></ul>

Looking for a Reception job in Milano?We've got you!

Concierge - Palazzo Cordusio Gran Melia Hotel

Assistant Front Office Manager - Palazzo Cordusio Gran Melià

Front Office Agent - Melià Milano

Front Office Agent Appartenente alle Categorie Protette - Melià Hotels International

Concierge - Palazzo Cordusio Gran Melia Hotel

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