Ambito - Processar todos os check-ins e check-outs dos hóspedes em conformidade com as normas e padrões de serviço da secção, a fim de realizar, a todo o momento, um serviço centrado no cliente e nas suas necessidades, - Responsabilidades e áreas de acção - Verificar as agendas da secção para verificar questões pendentes, alertas e mensagens, possíveis tempos de serviços planeados ou em curso, bem como análises, as ocorrências e situações pendentes de resolução. Verificações e análises no sistema, no início do turno, as entradas e saídas do dia, os eventos previstos; - Prestar um serviço geral ao cliente (telefone e serviço de Front-Office, check in e check out, fornecimento de informações internas e externas solicitadas por este último, esclarecimento de dúvidas, resposta a pedidos, etc.), procurando assegurar sempre a satisfação e lealdade totais. Acompanhar os clientes até ao seu quarto. - Efectuar o controlo das facturas do dia. Competências Comportamentais Orientação para o Negócio (Ser Eficiente) Orientação para Objetivos (Ser Eficiente) Adaptação à Transformação (Ser Ágil) Orientação para o Cliente (interno e externo) (Ser Apaixonado) Trabalho em Equipa (Ser Colaborativo) Resiliência (Ser Ágil) Rigor e Atenção ao Detalhe (Ser Eficiente) Proatividade (Ser Eficiente) Consciência ambiental e social (Ser Consciencioso) Competências Técnicas Customer Service Front Office Service English

Requirements

Minimum degree

College Degree

Experience

Less than 1 year

Languages

English

Report offer

About the company

Pestana Hotel Group

Lisboa, Portugal

Hotel Chain

Website

Founded in 1972, in the island of Madeira, the Pestana Hotel Group is the largest international hotel group of Portuguese origin. With a journey of more than four decades of success, the Group owns and manages 87 units in Portugal and abroad, and also six golf courses, two casinos, three tourism real estate projects, 13 Vacation Club projects, a charter airline and a tour operator. In industrial manufacture and services, Dionisio Pestana's group participates in Madeira's Development Society, the manager of Madeira's International Business Center, and in the Brewery Company of Madeira. In total, there are nine business areas in which it operates: hotel industry, golf, casinos, touristic real estate, aviation, tourism distribution, Vacation Club, industrial manufacture and services. In the hotel industry, its main business, the Group currently operates three brands: Pestana Hotels & Resorts, Pestana Collection Hotels and Pestana Pousadas de Portugal, whose network management it took over in 2003. The Pestana Hotel Group recently announced a partnership with Cristiano Ronaldo to build a set of 4 hotels under a new brand, which will be the 4th of the Group. Present in 15 countries, it has about 11,500 rooms available in Europe, Africa and America and a team of seven thousand employees. In 2015 revenues reached 400 million Euros. Enter the Pestana universe and learn more at www.pestana.com

Frequently asked questions

What is the average salary of job offers in Hotel Chain?

The average salary in Hotel Chain can vary depending on the position, experience, and location. However, job offers in this sector usually present salary ranges between 10,800€ and 40,000€ annually, with an average salary of 22,168€.

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