Job description
Company Description
Would you like to work for a company where hospitality is a work of heart and you can be all you are?
Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.
At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.
Job Description
ABOUT ORIENT EXPRESS
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.
Job Purpose
As a Personal Travel Consultant, you will be a key member of our Orient Express Team, in charge of creating memorable experiences with our guests, answering emails and inbound calls and offering guests your knowledgeable recommendations as you reserve their cabins and suites across our various Orient Express products, namely Sailing Yachts, the La Dolce Vita train, our prestigious hotels and the New Orient Express train which will be announced soon.
Main Duties
Demonstrate expert knowledge of the Orient Express brand, acting as a trusted ambassador to inspire confidence and excitement in potential clients while gaining and maintaining loyalty.
Proactively manage and follow up on leads whether low or high potential sales prospects via phone, email, and other communication channels to achieve and exceed sales targets with opportunity to achieve sales incen
