Job description
The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.
Functions:
- Continuous evaluation, through listening, monitoring, etc.
- Feedback Individual/group sessions with agents.
- Management - Coordination and continuous monitoring of the team of agents.
- Creation and monitoring of action plans to achieve objectives.
- Constant reporting to platform managers.
- Control of the sizing and balance of the workload.
- Resolution of doubts and incidents.
- Team management and motivation.
- Quality Management.
What are we looking for?
- We are looking for an experienced Call Center coordinator for a team of agents.
- Oriented towards objectives and results.
- Native/Bilingual Level of English
- Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.
- Teamwork.
- Be a goal-driven, determined person being able to meet deadlines and work well under pressure.
- Have the ability to effectively multi-task and juggle multiple responsibilities at once.
- Organized and methodical person.
- Critical thinker and problem-solving skills essential
Offered
- Integration into a dynamic team, focused on excellent service.
- Remuneration according to the position.
- Continuing Training Plan to enhance professional development
- Access to the e learning training platform
- Commissions as a percentage of objectives.
- Possibility of functional, national and/or international mobility
- Incentives and Benefits Plan.
- Ticket Restaurante.
- Hybrid work model
Requirements
About the company
Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.
