Sales Coordinator - Gran Melia Jakarta

Key Responsibilities

• Support the Sales team in contracting processes, including preparation of rates, allocations, and agreements with tour operators (TTOO).
• Manage and maintain sales documentation, ensuring contracts are updated, accurate, and properly archived.
• Assist in tracking sales performance, offers, and campaign execution across assigned markets.
• Handle day-to-day coordination with TTOOs, resolving issues related to bookings, availability, and contracts.
• Prepare and update sales reports, forecasts, and market analysis for internal use.
• Collect market insights including demand trends, seasonality, and competitor activity.
• Support the execution of promotional activities, sales events, and trade shows.
• Monitor and follow up on offers and promotions, ensuring correct implementation across channels.
• Maintain and update client databases and account information.
• Collaborate with internal departments to ensure smooth communication and service delivery.

Requirements

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Minimum 1 year of experience in a similar role, preferably in hospitality or travel industry.
• Basic knowledge of hotel systems (e.g., OPERA, Sihot) and CRM tools
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Fluent in English and Bahasa Indonesia (additional languages are an advantage).
• Strong organizational and administrative skills with attention to detail.
• Ability to work collaboratively in a team and manage multiple tasks efficiently.
• Good communication skills with a proactive and problem-solving mindset.
• Results-oriented with the ability to work in a fast-paced environment.