Job description
Calling all tourism pros based in Benidorm, Spain! As an Excursion Guide you will become a local expert and be passionate about customer service. Looking after international guests, you will be able to enhance the guests’ holiday experience as the guide for our Excursions. ABOUT OUR OFFER A uniform is standard at TUI. We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons. Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise. We offer a 10-month fixed-term contract (March to December), giving you long-term stability while enjoying a well-structured working season. Multiple permanent career development opportunities available. ABOUT THE JOB You will become the local expert, passionately showing our guests the best parts of our destination. Inform our guests about sustainability and the local culture and help them make a positive impact Working a varied schedule, including day, evening, night and weekend shifts You will be able to monitor and celebrate your success with guest feedback results for service provided in your excursions. This position is for someone flexible, solution-orientated, and thrives. You may support other operational areas when needed, adding variety to your role and broadening your hands on experience. From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Requirements
A consistently happy colleague and great team player. A true people person – confident in communicating to a bigger group of international guests whilst remaining calm and empathetic. Willing to learn the demands of the job, the technology needed to do it and all about our incredible destinations and their culture. Passionate about showing and teaching our guests about our destinations. You are fully conversational in English and Dutch – French language and driving licenses would be advantageous. Flexibility and adaptability in a fast-paced environment are key, as well as the ability to solve problems and to work well both independently and as part of a diverse team. Finally … you will be proud to wear your ‘TUI Blues’ and always represent our ‘TUI Smile’.
About the company
Discovering the world’s diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens peoples’ minds. At TUI we create unforgettable moments for our customers across the world and make their dreams come true. TUI Group is the world’s number one integrated tourism group. We employ 66,000 people in over 100 countries and service 20 million customers in 180 destinations worldwide. TUI Destination Experiences provides truly customer-centric, international and contemporary destination experiences on behalf of TUI Group worldwide.