Job description
GEX - Guest Experience Assistant
ME Lisbon is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests.
Mission: The Bellman is responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. This position is essential for ensuring a warm welcome and farewell, enhancing the overall guest experience. What will you have to do?
• Greet and assist guests: Provide a warm and professional service upon arrival and departure, ensuring guests feel welcomed and comfortable.
• Handle and store luggage: Safely manage guests' luggage in an organized manner, ensuring their belongings are always in good condition.
• Maintain cleanliness and organization: Ensure the hotel entrance and lobby remain clean, organized, and welcoming, creating a positive first impression.
• Provide information: Offer guests detailed information about hotel services, available transportation, and local attractions, always with a proactive attitude.
• Communicate with the front desk: Maintain constant communication, staying informed about arrivals, departures, and any special guest requests, including VIP arrivals. Respond promptly to any guest request or complaint, ensuring quick, efficient, and professional resolution.
What are we looking for?
• Education: Training in hospitality or tourism.
• Languages: Portuguese. Knowledge of a second language is a plus.
• Specific Knowledge: Knowledge of hotel operations, service-oriented attitude, customer service techniques, access control and evacuation procedures and communication skills.
• Experience: Minimum of 1 year of experience in a similar position.
