Job description
IntroductionAt The Alpina Gstaad, we redefine the meaning of Swiss luxury and hospitality. Nestled in the heart of the breathtaking Bernese Alps, our five-star hotel is a haven of authenticity, elegance, and refinement. Combining traditional alpine charm with contemporary sophistication, The Alpina Gstaad is more than just a destination—it is an experience where nature, culture, and luxury harmoniously converge. Since opening our doors, we have earned an international reputation for delivering exceptional service, personalized attention, and creating memories that last a lifetime. As a proud ambassador of Swiss values such as precision, discretion, and warmth, we welcome guests from all over the world to discover the unparalleled beauty and charm of Gstaad. Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us. Responsibilities Active support and confident deputy for the Head Concierge Taking charge of the lobby team in the absence of the Head Concierge Efficient organisation and reliable execution of all internal and external guest assignments Competent first point of contact for guests facing any concerns or challenges Secure management of mail and monitoring of the fire alarm systems Timely forwarding of incoming guest messages Sale of hotel services and fulfilment of individual guest requests with the utmost discretion Ensuring smooth and seamless operations at the lobby—both operationally and in personnel matters Professional and solution-oriented handling of guest complaints Strict compliance with hotel-specific standards and the Quality Management System (AMS) Consistent adherence to and implementation of standards in the Environmental Management System (EMS) Independent handling and coordination of all reservations (tee-times, taxis, external restaurants, etc.) Why Join Us?At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits: Staff accommodations – different categories within the region are available for our seasonal employees Customized training programs
