Job description
What will be your mission? As a Gastronomy Concierge (M/F), you will provide guests with memorable culinary experiences, acting as a bridge between clients and the culinary team, ensuring service excellence, personalized attention, and guest loyalty.What will you do? Welcome and assist guests with special gastronomic requests (diets, food restrictions, allergies, cultural/religious preferences).Personalize guest experiences across all outlets.Manage reservations for all resort outlets, as well as for gastronomic events.Present the resort’s dining options to create memorable experiences.Convert guests without prior dining plans into frequent culinary clients.Ensure internal coordination with all outlets.Act as a liaison between the guest, the kitchen, and the F&B service team.Coordinate requests with chefs, sommeliers, and front-of-house staff.Ensure accurate communication of dietary requirements to all relevant departments.Organize personalized gastronomic events (workshops, masterclasses, themed dinners).Provide hosting support during events and in outlets.Manage daily and weekly reports.Record guest preferences and gastronomic history.Provide reports on frequent requests and emerging trends.Support the development of new culinary products/services aligned with guest profiles.What are we looking for? Education: Hospitality, GastronomyExperience: Minimum of 1 year in luxury hospitality, concierge, or front office roles.Languages: Fluency in English + at least one additional language (preferably French, German, or Spanish).Technical SkillsKnowledge of technology, international gastronomy, and dietary scienceProtocol, etiquette, and personalized service techniquesManagement of gastronomic reservations and eventsDiscretion, empathy, and attention to detailAbility to anticipate guest needsExcellent communication and teamwork skills
