Job description
To continuously improve, we are looking for you to take on the following responsibilities: • You ensure that our guests enjoy a seamless and outstanding hotel experience from booking and arrival through to departure and review (360° guest experience) • You perfect the “sensory architecture” in our public areas (e.g. lighting, music, decoration, etc.) • You maintain constant communication with our guests and collect their feedback • You share your feedback with our Guest Experience Manager and work together on improvement ideas • You are responsible for complaint handling • You respond to guest reviews on all relevant internal and external platforms • You take on Manager on Duty shifts We develop your talents. You already bring the following experience: • Completed vocational training as a hotel specialist, hotel management professional, or a comparable qualification, ideally in upscale hospitality • Experience in a responsible role within Customer / Guest Experience, preferably in the hotel, travel, or service industry • A warm, friendly, and charming host personality with a strong service orientation and hospitality mindset • Strong communication skills, a sense of responsibility, and quality awareness • Commercial awareness combined with an eye for aesthetics • Strong intercultural competence • Very good German and English skills; Spanish and/or additional foreign languages are an advantage • Confident handling of Microsoft Office; knowledge of Opera PMS is an advantage
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.