Group Sales Manager

Mandarin Oriental Ritz, Madrid

Mandarin Oriental Ritz, Madrid is looking for a Group Sales Manager to join our Sales team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences, located in prime destinations around the globe. The Group is renowned for delivering legendary service inspired by its Asian heritage while representing the cutting edge of contemporary luxury.

Mandarin Oriental Ritz, Madrid is an iconic five-star luxury hotel located in the heart of Spain’s capital. This Belle Époque palace, situated within Madrid’s renowned Golden Triangle of Art, combines more than a century of history with contemporary elegance, exceptional gastronomy, and unforgettable guest experiences.

About the Position

Based at Mandarin Oriental Ritz, Madrid, within the Sales Department in Madrid, the Group Sales Manager is responsible for driving group business performance across assigned markets by maximizing revenue opportunities, developing existing accounts, generating new business, and strengthening relationships with agencies, corporations, and direct clients.

This position reports to the Senior Group Sales Manager.

In addition, the role contributes to the successful execution of the hotel’s commercial strategy, working closely with Sales, Revenue, Reservations, and Operations teams to achieve production, revenue, and market share objectives.

As a Group Sales Manager, you will be responsible for:

• Achieving budgeted group room revenue targets and maximizing conversion opportunities.
• Ensuring all proposals and quotations are responded to within 24 hours and followed up accordingly.
• Supporting the development and implementation of sales strategies, action plans, and departmental objectives.
• Identifying, developing, and securing new business opportunities within assigned markets.
• Building and maintaining strong relationships with travel agencies, corporate clients, event planners, and strategic partners.
• Conducting sales calls, client presentations, training sessions, and business meetings.
• Representing the hotel at trade shows, industry events, workshops, and networking activities.
• Organizing and conducting hotel site inspections and familiarization trips (FAM trips).
• Maintaining strong market visibility through proactive sales activities.
• Managing and updating contracts, negotiated rates, and commercial agreements in Delphi and other company systems.
• Maintaining accurate client databases and commercial records.
• Analyzing market trends, competitor performance, Agency360 reports, and other commercial intelligence sources.
• Collaborating closely with Mandarin Oriental regional and global sales offices to generate business opportunities.
• Ensuring all sales collateral, presentations, directories, and external platforms remain up to date.
• Effectively utilizing Salesforce, Power BI, and other corporate sales and reporting tools.
• Recording and tracking all sales activities, client interactions, and account development plans within corporate systems.
• Working closely with the commercial team to achieve monthly, quarterly, and annual targets.
• Ensuring compliance with all Mandarin Oriental health, safety, and security standards and procedures.

As a Group Sales Manager, we expect from you:

• University degree or higher diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 2–3 years of experience as a Sales Manager.
• Minimum of 3 years of experience within a luxury hospitality environment.
• Strong knowledge of the Groups segment and associated sales processes.
• Sound understanding of luxury travel markets, customer profiles, and industry trends.
• Proven ability to generate business results through strategic and proactive sales activities.
• Excellent interpersonal, networking, and negotiation skills.
• Ability to understand client needs and consistently deliver exceptional service.
• Strong attention to detail and commitment to quality.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Proficiency in Salesforce, Delphi, Power BI, and Microsoft Office applications.
• Fluent English and Spanish, both written and spoken. Additional languages will be considered an advantage.
• Collaborative mindset, strong team spirit, and alignment with Mandarin Oriental’s values and culture.

Our Commitment and Benefits

Learning & Development. Personalized learning and development programs designed to support leadership growth and continuous improvement.

MOstay. Complimentary stays ranging from 3 to 10 nights and exclusive room rates at Mandarin Oriental properties worldwide.

Colleague Health & Wellbeing. Health benefits and wellness initiatives, including on-site physiotherapy and the option to enroll in private health insurance through a flexible benefits scheme.

Retirement & Financial Security. Long-service retirement plans and additional social benefits.

Local Benefits. Duty meals, employee uniforms, and laundry service.

Engagement & Community. Regular town hall meetings, team events, colleague celebrations, volunteer opportunities, and access to a Social Fund that provides support to colleagues in times of need.

Compensation. Annual gross salary of between 35K and 40K, paid in 14 instalments.

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