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Reservation Agent (m/w/d), Berlin

domainMeliá Hotels International

placeBerlin, Kreisfreie Stadt Berlin, Germany

event_available27/06/25

New!

Job Description

Your Task:

  • Acceptance and processing of individual reservations for the two hotels INNSiDE by Meliá Berlin Mitte (4 stars) and for the Hotel Meliá Berlin (4 stars superior)
  • Acceptance of individual reservations and company bookings online, offline and by telephone
  • Dealing with our Central Reservation System and the PMS Opera Cloud
  • Checking availability and entering reservations
  • Communicating with customers and guests and processing requests and enquiries
  • Correspondence and filing
  • Checking and processing cancellations
  • Checking reservations and arrival checks
  • Close cooperation with the Front Office, Sales and Revenue Management departments

 

Your Profil:

  • You have completed vocational training in the hotel industry or have similar qualifications in customer service
  • You are service-orientated and have a high level of quality awareness
  • You are a team player and enjoy working in an office with several colleagues
  • You are resilient and flexible
  • You have a confident and friendly manner, also on the phone
  • You communicate very well in German and English; further language skills are an advantage
  • You are confident in using Outlook and modern hotel and reservation software

Requirements

Minimum Qualifications: Sin titulación
Experience: No requerida
Professional Category: No definido
Residence Permit: Indiferente