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Acceptance and processing of individual reservations for the two hotels INNSiDE by Meliá Berlin Mitte (4 stars) and for the Hotel Meliá Berlin (4 stars superior)
Acceptance of individual reservations and company bookings online, offline and by telephone
Dealing with our Central Reservation System and the PMS Opera Cloud
Checking availability and entering reservations
Communicating with customers and guests and processing requests and enquiries
Correspondence and filing
Checking and processing cancellations
Checking reservations and arrival checks
Close cooperation with the Front Office, Sales and Revenue Management departments
Your Profil:
You have completed vocational training in the hotel industry or have similar qualifications in customer service
You are service-orientated and have a high level of quality awareness
You are a team player and enjoy working in an office with several colleagues
You are resilient and flexible
You have a confident and friendly manner, also on the phone
You communicate very well in German and English; further language skills are an advantage
You are confident in using Outlook and modern hotel and reservation software
Requirements
Minimum Qualifications: Sin titulación Experience: No requerida Professional Category: No definido Residence Permit: Indiferente
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