Reservation Agent (m/w/d), Berlin

Descripción de la oferta

Your Task:

• Acceptance and processing of individual reservations for the two hotels INNSiDE by Meliá Berlin Mitte (4 stars) and for the Hotel Meliá Berlin (4 stars superior)
• Acceptance of individual reservations and company bookings online, offline and by telephone
• Dealing with our Central Reservation System and the PMS Opera Cloud
• Checking availability and entering reservations
• Communicating with customers and guests and processing requests and enquiries
• Correspondence and filing
• Checking and processing cancellations
• Checking reservations and arrival checks
• Close cooperation with the Front Office, Sales and Revenue Management departments

Your Profil:

• You have completed vocational training in the hotel industry or have similar qualifications in customer service
• You are service-orientated and have a high level of quality awareness
• You are a team player and enjoy working in an office with several colleagues
• You are resilient and flexible
• You have a confident and friendly manner, also on the phone
• You communicate very well in German and English; further language skills are an advantage
• You are confident in using Outlook and modern hotel and reservation software

AVISO DE EMPLEO