Hotel 5 estrellas de aeropuerto, nuevo y modernos perteneciente a la cadena internacional Hilton con más de 2500 hoteles en todo el mundo

En Hilton Diagonal Mar buscamos un/a Técnico/a de Administración de Personal y Prevención de Riesgos Laborales que quiera formar parte de un entorno internacional, dinámico y comprometido con el bienestar de las personas.

¿Qué harás en tu día a día?
•	Realizarás trámites en Sistema Red: altas, bajas, modificaciones, partes IT, etc.
•	Gestionarás procesos en Contrat@ y Certifica2
•	Colaborarás estrechamente con el equipo de nóminas para garantizar su correcta administración mediante A3 Nom.
•	Supervisarás la gestión de PRL y el programa de control de presencia
•	Darás soporte en tareas administrativas generales: vacaciones, horarios, reportes…
•	Colaboración en otros proyectos del área así como en iniciativas sociales y con nuestra comunidad


Técnico/a administración de personal y PRL

The Account Director Spain and Portugal will manage and grow the highest value and largest potential share of wallet key accounts for Owned & Operated Hotels across Spain and Portugal. This role is responsible for creating and communicating account strategies to drive increased market share and demonstrate clear value to internal stakeholders and external customers. The Account Director will be looking after the UK&I, Italy and Portuguese markets. With a strong passion for building and developing relationships, the ideal candidate will possess a solid commercial background within the hotel industry and proven experience working with international partners. This role is exclusively focused on Owned & Operated Spain and Portugal hotels. Frequent travel within Europe is required, as well as attendance at customer engagements, European trade shows, and sales missions.


▪ Develop strategies and directions for accounts in remit.
▪ Identifies and evaluates business opportunities for the company and directs accordingly.
▪ Executes strategic account development plans and supports communications of key messages internally and externally.
▪ Develops appropriate objectives for each account/market and directs their achievement.
▪ Accountable for the delivery of the strategy and activities of the accounts and markets assigned. Organizing Activities
▪ Organised engagements with international and national customers (in person or virtual) and participated in European activities such as immersion trips, site visits, and customer visits, providing Owned & Operated hotels with exposure to these key markets.
▪ Monitors and reviews the impact of marketing initiatives on the account strategy.
▪ Establishes and develops effective working relationships with key customers.
▪ Strengthens relationship with Spain and Portugal-owned and Operated hotels.
▪ Builds, implements and communicates the account strategies, delivering the expected targets.
▪ Reviews of Account Development Plans on a quarterly basis, updating records accordingly.

Account Director Spain and Portugal

What will I be doing?
As a Front Office Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Office Supervisor must perform the following tasks to the highest standards:

Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service


DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE.

We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Front Office Supervisor 

What will I be doing?
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or,
other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to
perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

Night Receptionist 

Un camarero temporal en el departamento de Food & Drinks es responsable de ayudar dar a los clientes una cálida bienvenida, proporcionar un trato amigable y ofrecer una experiencia al huésped inolvidable. También deberás tener un amplio conocimiento de la carta ofertada y serás responsable de ayudar en las siguientes tareas con los más altos estándares:
o Contribuir a ofrecer altos niveles de servicio al cliente
o Asistir en la preparación, cocina y presentación de alimentos al más alto nivel
o Prestar apoyo en los diferentes outlets del hotel: Restaurante “Reserva Grill”, “Ferrum Bar”, Room Service, así como en servicio de desayunos, almuerzos y cenas y en los diferentes eventos y banquetes que se celebren en el hotel.
o Prestar apoyo en le elaboración de comida de personal
o Gestionar las relaciones con los clientes cuando sea necesario
o Cumplir y tener pleno conocimiento de las normativas sobre salud y seguridad
o Realizar las tareas que pueda asignar el jefe de cocina o el gerente del hotel
o Completar todos los aspectos del programa de formación

Waiter/ess (weekends temporary)

What will I be doing?

As Sales Executive, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
•Analysis local market trends and competitor activity to identify business leads
•Develop customer accounts and travel within the assigned area/country to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
•Negotiate room rates/packages with corporate clients
•Prepare company contracts for the hotel in accordance with current business and pricing conditions
•Work within current business strategies and recognizing potential opportunities
•Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
•Attend Sales events, as required
•Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
•Answer customer queries in a prompt and professional manner


Sales Executive 

Cocinero/a en el departamento de Cocina, serás responsable de ayudar en la preparación y presentación de los alimentos para entregar un alto nivel de calidad. Se requerirá que asuma las responsabilidades asignadas por el jefe de Cocina. Específicamente, será responsable de realizar las siguientes tareas siguiendo los más altos estándares:
o Contribuir a ofrecer altos niveles de servicio al cliente
o Asistir en la preparación, cocina y presentación de alimentos al más alto nivel
o Prestar apoyo en los diferentes outlets del hotel: Restaurante “Reserva Grill”, “Ferrum Bar”, Room Service, así como en servicio de desayunos, almuerzos y cenas y en los diferentes eventos y banquetes que se celebren en el hotel
o Prestar apoyo en le elaboración de comida de personal
o Gestionar las relaciones con los clientes cuando sea necesario
o Cumplir y tener pleno conocimiento de las normativas sobre salud y seguridad
o Realizar las tareas que pueda asignar el jefe de cocina o el gerente del hotel
o Completar todos los aspectos del programa de formación

Técnico/a administración de personal y PRL

Job description

Requirements

Ubicación de la vacante

About the company

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