Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Mission: Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction. Key Responsibilities:<ul><li>Manage guest requests via telephone and personalize their experiences.</li><li>Offer tailored services and apply upselling techniques.</li><li>Handle customer incidents and adhere to departmental standards.</li><li>Utilize management tools and follow improvement plans based on customer feedback.</li><li>Ensure health and safety protocols are followed.</li></ul> Requirements:<ul><li>Education: Training in Tourism, Hospitality, Marketing, or similar.</li><li>Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.</li><li>Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.</li></ul>

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Misión del puesto:Garantizar una experiencia excepcional para los huéspedes mediante el seguimiento y gestión de comentarios, reclamaciones e indicadores de satisfacción, identificando oportunidades de mejora y colaborando con las diferentes áreas operativas para fortalecer la calidad del servicio, la resolución efectiva de incidencias y el cumplimiento de los estándares establecidos.¿Qué buscamos?Requisitos:<ul><li>Formación universitaria.</li><li>Inglés avanzado (indispensable).</li><li>Experiencia en servicio al cliente, calidad, experiencia del huésped o manejo de reclamaciones.</li><li>Excelente redacción y comunicación verbal.</li><li>Capacidad analítica y orientación a resultados.</li><li>Manejo de Microsoft Office, especialmente Excel y PowerPoint</li></ul>Herramientas y conocimientos valorados:<ul><li>Opera o SIHOT.</li><li>ReviewPro.</li><li>Qualtrics.</li><li>Plataformas de gestión de experiencia del cliente y reputación online.</li><li>Análisis de indicadores de satisfacción y calidad de servicio.</li></ul>

Guest Service Agent

Misión del puesto: Lograr la satisfacción de nuestros huéspedes y clientes, trabajando con profesionalismo, entusiasmo y conocimiento necesario para asistir a nuestros clientes ante todo reto de servicio que nos reclama y merece.   ¿Algunas actividades que tendrás que hacer?<ul><li style="text-align:justify">Informar a los demás Concierges la información del día o pendientes a realizar vía bitácora y en los briefings diarios.</li><li style="text-align:justify">Informar de Servicios e instalaciones del hotel a nuestros huéspedes así como horarios de restaurantes y bares, servicios incluidos y no incluidos dentro del todo incluido.</li><li style="text-align:justify">Asegurar que toda  las reservación sean cumplidas en tiempo y forma.</li><li style="text-align:justify">Respecto a transportaciones al aeropuerto deberá asegurarse que la ha sido preparada un 24 hrs antes y dependiendo a la disponibilidad. </li><li style="text-align:justify">Informar de servicios de la Ciudad y la Región, hacer la recomendación de lugares de interés así como de eventos que puedan suceder en el área. La transportación y los medios para el traslado. Localización de las áreas debidamente identificadas con mapas o señalamientos bien definidos. </li><li style="text-align:justify">Solución y seguimiento de quejas  en conjunto con las personas responsables del área de la cual sea la queja buscando que al final se obtenga una solución y la satisfacción del huésped. </li><li style="text-align:justify">Requerir amenidades para situaciones especiales y huéspedes VIP. </li><li style="text-align:justify">Concertar y proveer servicios de niñera.</li><li style="text-align:justify">Asistir al huésped en caso de pérdida o extravío de equipaje llamando a la línea aérea para investigar su paradero y asegurando que en caso de ser encontrada pueda ser enviada de vuelta a su propietario en el menor tiempo posible.</li><li style="text-align:justify">Asistir a los clientes externos vía correo electrónico con requerimientos desde información en general y hasta cualquier petición de arreglos y/o servicios que le cliente necesite para su futura estancia. </li><li style="text-align:justify">Supervisar el área de Concierge con atención al recibimiento de peticiones especiales para VIP’S de gerencia.</li><li style="text-align:justify">Atender al huésped en caso de requerir arreglar detalles especiales, amenidades, flores, etc. y asegurar el pago cobro y pago de los requerimientos.</li></ul>  ¿Qué buscamos?Escolaridad: Licenciatura  en hotelería o carrera similar.Experiencia: 1 año  en el puesto.Conocimiento: Computación, ,  Atención al Cliente, Calidad de Servicio.Idioma: Inglés.

Guest Service Manager

<a title="" href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google|ng|c722967963757|mp|kme%20lisboa|p|t|dc|a177912500544|g14800287042&amp;gclsrc=aw.ds&amp;&amp;gad_source=1&amp;gad_campaignid=14800287042&amp;gclid=CjwKCAiA55rJBhByEiwAFkY1QOwOmrtmM5GLhH8oFybWFO0ekgy6aXjrjZmg_JoVuQRZeb3MUO3LHhoC86EQAvD_BwE" target="_self">ME Lisbon,</a> the first luxury lifestyle hotel in Portugal, sits in the vibrant heart of the city, where innovation meets urban culture and service becomes an art form. At ME, every detail is intentional. Every moment is curated. And every team member is part of something bigger, a collective commitment to creating truly unforgettable experiences.   Mission: As Head Concierge, you are the architect of guest journeys. A visionary who designs and delivers destination-led experiences that surprise, inspire, and elevate every stay. A true ambassador of Lisbon, a connector of people and places, and a leader who empowers the team to achieve excellence.   <h3 style="text-align:justify">What will you do? </h3> <ul style="text-align:justify"><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Lead and elevate all Concierge operations, ensuring flawless execution and a service culture that sets new standards.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Inspire, mentor, and coordinate the Concierge team, fostering anticipation of guest needs and genuine personalised care.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Curate one-of-a-kind experiences, crafted around individual guest profiles, passions, and lifestyles.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Manage guest requests integrating upselling and cross-selling opportunities to enhance both guest satisfaction and hotel revenue.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Handle guest incidents ensuring quick, elegant, and guest-centric resolutions.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Champion operational excellence, aligning the team with quality, brand standards, and satisfaction goals, and developing improvement plans when needed.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Explore trends and forge partnerships, introducing fresh, innovative, and exclusive experiences that keep ME Lisbon at the forefront of the luxury lifestyle segment.</li></ul>  <h3 style="text-align:justify">What are we looking for?</h3> <ul><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">2–3 years of experience in a similar position within luxury hospitality.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Les Clefs d’Or membership (highly valued and a strong differentiator).</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Fluency in Portuguese and English (additional languages are a plus).</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Exceptional knowledge of Lisbon, its culture, hidden gems, and premium offerings.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Experience with Opera Cloud (a plus).</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Strong leadership, confident decision-making, and a natural talent for connecting with people.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Someone who lives and breathes luxury lifestyle hospitality, who is curious, culturally aware, and passionate about creating remarkable moments.</li></ul>

Head Concierge - ME Lisbon

Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América.
Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. 

Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

<div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'>Qual será a missão?</H2>&#13;</div><div>&nbsp;Como Guest Relations (M/F), ficará responsável por desenvolver e implementar o atendimento e acompanhamento dos clientes desde o check-in até a check-out, garantindo o cumprimento dos standards de serviço. Assumirá também um papel fundamental na resposta aos desafios e necessidades diárias dos clientes, na gestão de reclamações nos diferentes canais online, bem como a participação ativa nos eventos sociais do hotel como embaixador da unidade e pela receção e acompanhamento de clientes VIP, GHA, jornalistas e entidades oficiais, antecipando as suas necessidades e preferências e prestando informações sobre os serviços do Hotel e da região, de forma a garantir um serviço de qualidade e excelência, contribuindo ativamente e de forma decisiva para exceder as expectativas do cliente.</div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'>O que vai fazer?</H2>&#13;</div><div>&nbsp;<ul><li style="text-align: justify;">Garantir um receção personalizada aos clientes, fornecendo uma introdução profissional ao hotel</li><li style="text-align: justify;">Estar sempre visível e disponível para os clientes, resolvendo eventuais reclamações, ajudando com serviços adicionais, tais como reservas de transporte, recomendações de locais a visitar na região, mantendo um contacto frequente durante toda a estadia.&nbsp;</li><li style="text-align: justify;">Assegurar o cumprimento dos processos do programa Discovery, “Experience more” e Standards de serviço.&nbsp;</li><li style="text-align: justify;">Participar ativamente nos eventos sociais do hotel como embaixador da unidade.</li><li style="text-align: justify;">Receber e acompanhar os clientes VIP, GHA, jornalistas e entidades oficiais, antecipando as suas necessidades e preferências</li><li style="text-align: justify;">Apoiar o Guest Relations Manager na garantia de implementação dos padrões de qualidade e assegurar uma resposta atempada às avaliações dos clientes.&nbsp;</li><li style="text-align: justify;">Analisar e tratar comentários, sugestões, reclamações e colaborar com os chefes de departamento na execução de planos de ação para a sua correta resolução</li><li style="text-align: justify;">Desenvolver relações cordeais com os clientes, antecipando as suas necessidades para prestar um serviço personalizado.</li><li style="text-align: justify;">Reconhecer e tratar os clientes frequentes e os clientes VIPs de acordo com as normas do hotel e a política VIP.&nbsp;</li><li style="text-align: justify;">Recolher e analisar o feedback dos clientes através de inquéritos, avaliações e comunicação direta.&nbsp;</li><li style="text-align: justify;">Implementar medidas decisivas para melhorar a experiência dos clientes e comunicar as alterações necessárias às equipas</li><li style="text-align: justify;">Trabalhar de forma contínua e eficaz com os vários departamentos do hotel para coordenar o serviço prestado aos clientes .&nbsp;</li><li style="text-align: justify;">Manter os perfis dos clientes actualizados, incluindo preferências e pedidos especiais.&nbsp;</li><li style="text-align: justify;">Identificar oportunidades de vendas adicionais de serviços do hotel e comunicar eficazmente o seu valor aos clientes.&nbsp;</li><li style="text-align: justify;">Ter um conhecimento profundo dos serviços do hotel e do destino, assegurando que as informações fornecidas estão em conformidade com as normas de qualidade e a identidade da empresa.</li><li style="text-align: justify;">Apoiar o Guest Relations Manager em atividades comerciais, incluindo a preparação de eventos, a organização de inspecções ao local e a comunicação de informações relevantes.</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'>Que perfil procuramos?</H2>&#13;</div><div>&nbsp;<ul><li style="text-align: justify;">Experiência profissional no sector hoteleiro e em funções semelhantes, preferencialmente em hotéis de 4 e 5 Estrelas&nbsp;</li><li style="text-align: justify;">Bacharelato ou Licenciatura em Gestão Hoteleira ou Turismo (preferencial). &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="text-align: justify;">Conhecimento do Idioma local e Inglês (Fluente ao nível da Oralidade) serão valorizados.</li><li style="text-align: justify;">Experiência Internacional será valorizada</li><li style="text-align: justify;">Conhecimentos Informáticos: &nbsp;Microsoft Office, Internet, Base de Dados e aplicações específicas para a área de alojamento/ hotelaria.&nbsp;</li><li style="text-align: justify;">Paixão pelo serviço e forte orientação para o cliente.&nbsp;</li><li style="text-align: justify;">Postura Profissional, Sorriso genuíno, boa apresentação e simpatia</li><li style="text-align: justify;">Excelente capacidade de comunicação (verbais e escritas)</li><li style="text-align: justify;">Capacidade para trabalhar em equipa e motivar a colaboração entre departamentos para atingir os objetivos definidos.&nbsp;</li><li style="text-align: justify;">Bom nível de Cultura Geral e Conhecimento do destino e do hotel.</li><li style="text-align: justify;">Capacidade de lidar e gerir situações de stress/reclamações e abordagem proativa na resolução de problemas.&nbsp;</li><li style="text-align: justify;">Flexibilidade de Horários, incluindo fins-de-semana, com base na ocupação do hotel e em eventos.</li><li style="text-align: justify;">Autonomia e Iniciativa</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'>Porquê escolher-nos?</H2>&#13;</div><div>&nbsp;In Minor Hotels Europe &amp; Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali:&nbsp;<ul><li style="text-align: justify;">Esperienza mondiale - diversità di 150 nazionalità diverse.</li><li style="text-align: justify;">Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali.&nbsp;</li><li style="text-align: justify;">Ampia gamma di programmi di formazione per migliorare le proprie competenze.&nbsp;</li><li style="text-align: justify;">Iniziative di benessere, tra cui condizioni di lavoro flessibili.</li><li style="text-align: justify;">Programmi di riconoscimento per i membri del team, tra cui le date memorabili.</li><li style="text-align: justify;">Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato.</li><li style="text-align: justify;">Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.</li></ul></div></div></div>

Guest Relations (M/F) - Tivoli Marina Vilamoura Algarve Resort

Job Mission:The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.   What will I be doing? <ul><li>Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.</li><li>Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. </li><li>Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.</li><li>Manage customer incidents, following the established protocols.</li><li>Comply with the attributes, standards and manuals applicable to their department.</li><li>Efficiently use the different departmental management tools necessary for the daily control of operating procedures. </li><li>Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.</li><li>Verify material orders following the set product guidelines, for better optimisation of economic resources.</li><li>Ensure a smooth and seamless interdepartmental communication and coordination, monitoring and following up on service delivery, to ensure guest satisfaction</li></ul> What are we looking for?<ul><li>High school diploma or equivalent; a degree in hospitality management or related field is a plus </li><li>Must be fluent in English; a second language will be a plus </li><li>1-year experience in a fast environment in the same or similar position in a hotel/resort</li><li>Passionate for Hospitality and with a strong attitude to interpersonal relationships</li><li>Knowledge of hotel management tools </li><li>Knowledge of telephone service</li><li>Advanced command of the Office 365 package </li><li>Knowledge of hotel operations </li><li>Vocation for service and customer support</li></ul>

Guest Service Line Agent - ME Malta

<a href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google%7Cng%7Cc722967963757%7Cmp%7Ckme%20lisboa%7Cp%7Ct%7Cdc%7Ca177912500544%7Cg14800287042&amp;&amp;gad_source=1&amp;gad_campaignid=14800287042&amp;gclid=CjwKCAjwwqfABhBcEiwAZJjC3lddjTKyBbkZcYDaVXVICvRG0_8tyCy6XJVEp2MSEX2OGfO3Xvx2qRoCWaAQAvD_BwE&amp;gclsrc=aw.ds">ME Lisbon</a> is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests. Mission: As an Aura Host, you will be the face and soul of the guest experience at ME Lisbon. Working closely with the Aura Manager and Assistant Aura Manager, you will anticipate guests' needs, build meaningful connections, and ensure every interaction reflects the exceptional service standards of our luxury lifestyle brand. What will you have to do? <ul><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif"><div>Deliver personalized, seamless, and memorable guest experiences throughout every stage of the guest journey.</div></li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Anticipate guest needs and exceed expectations through proactive engagement and exceptional service.</div></li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Build strong relationships with guests, fostering loyalty and emotional connections with the ME by Meliá brand.</div></li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Monitor guest feedback through Voice of the Customer tools and contribute to continuous service improvement.</div></li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Handle guest requests, concerns, and incidents professionally, ensuring prompt and effective resolution.</div></li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Act as a destination expert, recommending exclusive experiences, cultural attractions, restaurants, and services throughout Lisbon.</div></li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Coordinate closely with operational departments to guarantee flawless guest experiences.</div></li></ul> What are we looking for? <ul><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Minimum 1 years of experience in a similar guest-facing role within a luxury hotel or hospitality environment.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Degree in Hospitality Management, Tourism, or a related field.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Fluent in Portuguese and English (additional languages will be highly valued).</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Strong communication and interpersonal skills with a genuine passion for hospitality.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Excellent attention to detail and ability to create personalized experiences.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:black"><div>Proactive, guest-oriented, and solution-driven mindset.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify;color:black"><div>Deep enthusiasm for lifestyle hospitality, luxury service, and guest satisfaction.</div></li></ul>

Aura Host - ME Lisbon

MISSION: The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction. Key Responsibilities:<ul style="list-style-type:disc"><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Manage guest requests, anticipating needs and desires.</li><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Apply upselling and cross-selling techniques to optimize additional revenue.</li><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Personalize the guest experience and exceed expectations.</li><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Adhere to safety standards, procedures, and guest experience management tools.</li></ul>Requirements:<ul style="list-style-type:disc"><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Education in Tourism, Social Sciences, PR, or a related field.</li><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Excellent command of English and the local language; a third language is a plus.</li><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">At least 1 year of experience as a Concierge or in Guest Experience (GEX).</li><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Passion for luxury service, attention to detail, strong communication, and problem-solving skills.</li><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Team player; preferably a member of Les Clefs d’Or.</li></ul>What We Offer:<ul style="list-style-type:disc"><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Dynamic and international work environment.</li><li style="font-family:helvetica, arial, sans-serif;font-size:10.0pt">Career development and continuous training opportunities.</li></ul> The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: € 1.726,99 gross monthly). The indicative Gross Annual Salary is € 24.177,86 in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position. <h2 style="text-align:justify;margin:12.0pt 0.0cm 6.0pt;font-size:12.0pt;font-family:Arial, sans-serif;color:#2e5496">Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.</h2>

Looking for a Customer Service job ?We've got you!

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Guest Service Agent

Guest Service Manager

Head Concierge - ME Lisbon

Guest Relations (M/F) - Tivoli Marina Vilamoura Algarve Resort

Guest Service Line Agent - ME Malta

Aura Host - ME Lisbon

Concierge - Palazzo Cordusio Gran Melia Hotel

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Job description

Requirements

Candidates are also looking for