Cluster Training & Development Manager (Canary Islands)

Job Description

We are looking for a Cluster Training & Development Manager to lead and coordinate the training efforts across our eight hotels in the Canary Islands. This dynamic role is designed for someone who is passionate about operational development and service excellence.
The role involves regular travel across the Canary Islands to ensure consistent, high-quality training delivery and alignment with Hyatt’s standards. You will report to the Inclusive Portfolio | Training & Development Manager for the EAME Region, while working in close partnership with the Leadership Committees at each hotel as well as the Area HRBP. In this role, you’ll benefit from ongoing guidance, resources, and strategic support from the EAME regional training team.
Key Responsibilities
· Implement a cohesive training strategy across all 8 properties, aligned with Hyatt’s global and regional frameworks.
· Tailor training initiatives to reflect the specific operational needs and service goals of each hotel.
· Operational & Service Development
· Support colleagues in delivering exceptional guest experiences through service-focused and operational training.
· Create training solutions that empower teams to take ownership of their performance and growth.
· Partner with the Area HRBP teams and department heads at each hotel to assess training needs regularly.
· Identify skills gaps and opportunities to support both individual and team development.
· Deliver onboarding, service, and skill-based training sessions across all properties.
· Coach and develop departmental trainers and supervisors to strengthen in-house training capabilities and ensure a consistent training experience that reflects Hyatt’s culture and service standards.
· Actively contribute to the regional Hyatt training community and share best practices across the hotels.
· Monitor training effectiveness through feedback, performance metrics, and guest satisfaction results.
· Use insights to refine training strategies and maximize impact.
· Maintain a rotating presence across all 8 hotels, ensuring regular in-person support and follow-up.
· Manage training calendars and logistics across multiple locations effectively.
· Administration & Compliance: Maintain accurate training records, reports, and documentation.
· Support funding applications and reporting in collaboration with HR and local authorities .

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