Representante de Desarrollo de Ventas (SDR)

Hotel de la cadena de hoteles boutique Hotel Indigo, marca que forma parte del grupo InterContinental Hotels Group.

Sales, Groups & Events Executive

En Hotel Indigo Barcelona – Plaza Catalunya, buscamos incorporar un/a Sales, Groups & Events Executive para reforzar nuestro departamento comercial.

¿Cuáles serán tus funciones?

•	Captación y gestión de cuentas corporativas, grupos y eventos.
•	Elaboración y seguimiento de propuestas comerciales.
•	Negociación de condiciones y cierre de contratos.
•	Coordinación interna de grupos y eventos con los distintos departamentos del hotel.
•	Seguimiento post-evento y fidelización de clientes, así como supervision del F&B durante el mismo.
•	Cumplimiento de objetivos de facturación y presupuesto asignado.
•	Actualización y mantenimiento del CRM y bases de datos.

¿Qué buscamos?

•	Experiencia mínima de 2 años en posición similar en hotel 4* o 5*.
•	Perfil comercial, orientado a resultados y con capacidad de negociación.
•	Excelente capacidad organizativa y atención al detalle.
•	Nivel alto de inglés (se valorarán otros idiomas).
•	Conocimiento de herramientas de gestión hotelera y CRM.
•	Proactividad, autonomía y habilidades comunicativas.

Si quieres crecer en el área de ventas hoteleras y formar parte de nuestro equipo, envíanos tu candidatura.

Sales, Groups & Events Executive

Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guestrooms & suites boasting panoramic views over the Mediterranean and city of Barcelona. 

W hotels not only attract travelers looking for adventure and style, they attract talent from across the globe. Our associates amplify our brand to guests by delivering what they need, when they need it. And we make sure they receive world-class training, career development and fabulous perks in return. From bustling cities to exotic retreats, thrilling career experiences begin at W.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.<div>ROLE OVERVIEW As a Group Sales Executive, you will support the Group Sales Director and collaborate closely with the field sales team to convert enquiries into confirmed business. You will manage group enquiries from assigned geographic markets, maximizing rooms and banqueting revenue while ensuring a seamless handover to the Convention Services team. This role requires high energy, strong customer focus, and a passion for delivering the W experience. RESPONSABILITIESSales &amp; Client Management<div style="font-style: normal; font-weight: 400;"><ul><li>Conduct site inspections for prospective and tentative group bookings.</li><li>Develop and maintain strong relationships with key clients, meeting planners, corporate accounts, and organizations.</li><li>Build and grow a dedicated client portfolio through ongoing direct sales efforts.</li><li>Respond to all enquiries within 24 hours, ensuring excellent guest satisfaction.</li><li>Collaborate with GSOs, Convention Bureaus, third‑party partners, and internal stakeholders to drive revenue.</li><li>Target and achieve personal and hotel revenue goals.</li><li>Negotiate contracts and use creative selling techniques to secure high‑value opportunities.</li><li>Promote MI Leads (cross‑selling tool) and maintain strong knowledge of the Marriott Loyalty Program.</li><li>Participate in sales trainings and departmental meetings.</li></ul><div style="font-style: normal; font-weight: 400;">Reservations &amp; Guest Services<div style="font-style: normal; font-weight: 400;"><ul><li>Process all reservation requests, modifications, and cancellations received by phone, email, or fax.</li><li>Enter and update Marriott Bonvoy information in the appropriate systems.</li><li>Handle guest calls, requests, questions, and concerns with professionalism.</li><li>Process loyalty redemptions (e.g., points, vouchers, gift certificates).</li><li>Determine and provide appropriate complimentary items as guest recognition.</li><li>Promote and reinforce brand image during every guest interaction.</li></ul></div>Administrative &amp; Office Support<div style="font-style: normal; font-weight: 400;"><ul><li>Perform general office duties: filing, emailing, typing, faxing, maintaining documentation.</li><li>Assist Sales &amp; Marketing with daily administrative tasks.</li><li>Maintain accurate records across operational systems (Opera S&amp;C, PMS, internal tools).</li><li>Attend departmental and Marriott training sessions as required.</li></ul>Teamwork, Training &amp; Professional Standards<div style="font-style: normal; font-weight: 400;"><ul><li>Support management in training and motivating employees; act as a role model.</li><li>Foster positive working relationships and contribute to shared departmental goals.</li><li>Monitor performance standards within the team when required.</li><li>Communicate professionally, verbally and in writing.</li><li>Follow all company policies, dress code, and confidentiality requirements.</li><li>Protect company assets and handle guest data responsibly.</li><li>Participate in the annual Engagement Survey and in special projects assigned by the Directors.</li></ul>Self‑Management &amp; Personal Conduct<ul><li>Take ownership when quoting business, aligned with strategic guidelines.</li><li>Prioritize and manage daily tasks effectively.</li><li>Conduct site inspections following established departmental standards.</li><li>Demonstrate strong social judgment and awareness of body language.</li></ul></div></div></div></div> QUALIFICATIONS &amp; EXPERIENCE Education: High school diploma or G.E.D. equivalent.Related Work Experience: At least 2 years of related work experience.Supervisory Experience: No supervisory experience.License or Certification: None SKILLS &amp; COMPETENCIES<ul><li>Excellent verbal and written communication.</li><li>Strong analytical and organizational skills.</li><li>Proficiency in MS Word, Excel, Opera Sales &amp; Catering, PMS systems.</li><li>Ability to multitask and work independently while thriving in a team environment.</li></ul></div> At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Group Sales Executive

La misión de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aquí para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro núcleo es un espíritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosofía de servicio que hace realidad las pasiones de los huéspedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo,​ comenzarás a cumplir tu propósito, formarás parte de un increíble​ equipo mundial y te convertirás en tu mejor versión.<div> RESUMEN DEL PUESTO</div>El puesto es responsable de solicitar proactivamente y gestionar oportunidades de ventas. Asegura que los negocios se transfieran correctamente y de manera oportuna para garantizar una adecuada entrega del servicio. Asiste en la gestión de las actividades diarias relacionadas con ventas, con enfoque en construir relaciones duraderas con los clientes, basadas en el valor, que permitan alcanzar los objetivos comerciales. Cumple con sus metas personales de ventas.PERFIL DEL CANDIDATOEducación y Experiencia<ul><li>Título de 2 años de una universidad acreditada en Administración de Empresas, Marketing, Gestión Hotelera y de Restaurantes o carrera afín; 3 años de experiencia en ventas y marketing o área profesional relacionada.</li><li>Título universitario de 4 años en Administración de Empresas, Marketing, Gestión Hotelera y de Restaurantes o carrera afín; 1 año de experiencia en ventas y marketing o área profesional relacionada.</li></ul>ACTIVIDADES PRINCIPALESConstrucción de Relaciones Exitosas que Generen Oportunidades de Venta<ul><li>Colabora con canales de ventas externos a la propiedad para asegurar que los esfuerzos estén coordinados, sean complementarios y no duplicados.</li><li>Construye y fortalece relaciones con clientes existentes y nuevos para facilitar futuras reservas. Las actividades incluyen llamadas de ventas, eventos, viajes de familiarización (FAM trips), ferias comerciales, etc.</li><li>Desarrolla relaciones dentro de la comunidad para ampliar la base de clientes y generar oportunidades de venta.</li><li>Gestiona y desarrolla relaciones con partes interesadas clave, internas y externas.</li><li>Proporciona una transferencia precisa, completa y efectiva al equipo de Gestión de Eventos.</li></ul>Gestión de Actividades de Ventas<ul><li>Participa en llamadas de ventas con miembros del equipo para captar nuevos negocios y/o cerrar ventas.</li><li>Ejecuta y apoya los aspectos operativos de los negocios reservados (por ejemplo, generación de propuestas, redacción de contratos, correspondencia con clientes).</li></ul>Uso del Conocimiento del Mercado y del Cliente Objetivo para Maximizar Ingresos<ul><li>Identifica nuevos negocios para alcanzar metas personales y de ingresos de la propiedad.</li><li>Comprende el mercado en general: fortalezas y debilidades de la competencia, tendencias económicas, oferta y demanda, etc., y sabe cómo vender frente a ellas.</li><li>Cierra las mejores oportunidades para la propiedad según las condiciones del mercado y las necesidades del lugar.</li><li>Comprende al cliente objetivo principal de la propiedad y sus expectativas de servicio; lo atiende entendiendo su negocio, problemas y preocupaciones, para ofrecer mejores soluciones comerciales.</li></ul>Provisión de un Servicio al Cliente Excepcional<ul><li>Apoya la estrategia de servicio y relaciones de la empresa, fomentando la fidelización del cliente mediante la excelencia en el servicio durante toda la experiencia.</li><li>Atiende a los clientes para aumentar la participación en la cuenta.</li><li>Ejecuta y apoya los estándares de servicio al cliente de la empresa.</li><li>Proporciona un servicio al cliente excelente, coherente con los principios básicos de servicio diario de la empresa.</li><li>Sirve como ejemplo positivo en las relaciones con los huéspedes.</li><li>Interactúa con los huéspedes para obtener retroalimentación sobre la calidad del producto y los niveles de servicio.</li></ul>COMPETENCIAS DE GESTIÓNLiderazgo<ul><li>Adaptabilidad: Mantiene el nivel de rendimiento bajo presión o ante cambios y desafíos en el entorno laboral.</li><li>Comunicación: Transmite información e ideas de forma convincente y atractiva a través de diversos métodos.</li><li>Resolución de Problemas y Toma de Decisiones: Identifica y comprende problemas, oportunidades y cuestiones; obtiene y compara información de diversas fuentes para sacar conclusiones, desarrollar y evaluar alternativas y soluciones, resolver problemas y elegir un curso de acción.</li><li>Comportamiento Profesional: Exhibe estilos de comportamiento que transmiten confianza y generan respeto; causa una buena primera impresión y representa a la empresa en alineación con sus valores.</li></ul>Gestión de la Ejecución<ul><li>Construcción y Contribución a Equipos: Participa activamente como miembro de un equipo para avanzar hacia el cumplimiento de objetivos.</li><li>Impulso hacia los Resultados: Establece altos estándares de rendimiento para sí mismo y/o para otros; asume responsabilidad por los objetivos laborales; inicia, enfoca y supervisa los esfuerzos hacia el logro de metas; toma acción proactiva y va más allá de lo requerido.</li><li>Planificación y Organización: Reúne información y recursos necesarios para establecer un plan de acción para sí mismo y/o para otros; prioriza y organiza los requisitos laborales para lograr objetivos y asegurar la finalización del trabajo.</li></ul>Construcción de Relaciones<ul><li>Relaciones con Compañeros de Trabajo: Interactúa con otros de manera que fomenta la apertura, la confianza y la seguridad en la búsqueda de metas organizacionales y relaciones duraderas.</li><li>Relaciones con Clientes: Desarrolla y mantiene relaciones basadas en la comprensión de las necesidades del cliente y en acciones coherentes con los estándares de servicio de la empresa.</li><li>Mentalidad Global: Apoya a empleados y socios comerciales con estilos, habilidades, motivaciones y/o perspectivas culturales diversas; utiliza las diferencias para impulsar la innovación, el compromiso y mejorar los resultados; y asegura que los empleados tengan la oportunidad de contribuir a su máximo potencial.</li></ul>Generación de Talento y Capacidad Organizacional<ul><li>Capacidad Organizacional: Evalúa y adapta la estructura de sus propias asignaciones y sugiere mejoras en los procesos de trabajo para ajustarse mejor a las necesidades y/o apoyar los objetivos de una unidad organizativa.</li><li>Gestión del Talento: Proporciona apoyo y retroalimentación para ayudar a las personas a desarrollar y fortalecer habilidades necesarias para cumplir con los objetivos laborales.</li></ul>Aprendizaje y Aplicación de la Experiencia Profesional<ul><li>Aprendizaje Aplicado: Busca y aprovecha las oportunidades de aprendizaje para mejorar el rendimiento propio y/o de otros.</li><li>Perspicacia Empresarial: Comprende y utiliza información empresarial para gestionar operaciones diarias.</li></ul>Conocimiento técnico<ul><li>Comprende y utiliza habilidades profesionales y conocimientos en un área funcional específica para llevar a cabo operaciones comerciales diarias.</li><li>Comunicación y Medios: Conocimiento de técnicas y métodos de producción, comunicación y difusión de medios. Incluye formas alternativas de informar y entretener mediante medios escritos, orales y visuales.</li><li>Diseño de Estrategias y Soluciones de Ventas: Prueba formas diferentes y novedosas de abordar desafíos y oportunidades de ventas; toma decisiones o desarrolla estrategias considerando hechos disponibles, restricciones, competencia y consecuencias probables.</li><li>Capacidad de Venta: Persuasión: Utiliza estilos interpersonales y métodos de comunicación adecuados para lograr la aceptación de un producto, servicio o idea por parte de prospectos y clientes.</li><li>Facilitación de Llamadas de Venta: Asegura que una llamada cumpla sus objetivos comerciales; maximiza la productividad de las interacciones monitoreando y aprovechando las señales del cliente.</li><li>Coaching en Ventas: Proporciona orientación, entrenamiento y retroalimentación oportuna para ayudar a otros a sobresalir en su trabajo y cumplir con sus responsabilidades clave.</li><li>Disposición para la Venta: Demuestra rasgos, inclinaciones y actitudes que caracterizan a los vendedores exitosos; exhibe estilos de comportamiento que facilitan la adaptación a las demandas del rol comercial.</li><li>Implementación de Ventas: Impulsa y apoya la implementación de estrategias y sistemas de ventas; busca y toma acciones apropiadas basadas en retroalimentación; asume responsabilidad por el éxito de la implementación.</li></ul>Conocimiento técnico<ul><li>Competencias fundamentales requeridas para realizar actividades laborales básicas.</li><li>Habilidades Informáticas Básicas: Uso de hardware y software informático básico (por ejemplo, computadoras personales, procesadores de texto, navegadores de Internet, etc.).</li><li>Razonamiento Matemático: Capacidad para sumar, restar, multiplicar o dividir de forma rápida, correcta y útil para resolver problemas laborales.</li></ul>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.

Group Sales Manager

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.<div>POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent.Related Work Experience: At least 2 years of related work experience.Supervisory Experience: No supervisory experience.License or Certification: None </div><div> </div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Sales Executive

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.<div>JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience* High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.OR* 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities &amp; Driving Revenue* Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.* Partners with group/catering counterpart to effectively manage the business opportunity.* Responds to incoming group/catering opportunities for the property that are outside parameters of the .* Handles all opportunities if property does not participate in an EBC.* Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.* Focuses efforts on group/catering accounts with significant potential sales revenue.* Develops effective group/catering sales plans and actions.* Designs, develops and sells creative catered events.* Maximizes revenue by upselling packages and creative food and beverage.* Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.* Closes the best opportunities for each property based on market conditions and individual property needs.* Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service* Handles complex business with significant revenue potential as well as significant customer expectations.* Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.* Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.* Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.* Provides excellent customer service in order to grow share of the account.* Executes brand's Customer Service Standards and property's Brand Standards.* Executes and supports the business Customer Service Standards and property's Brand Standards.* Participates in and practices daily service basics of the brand.* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.* Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships* Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.* Manages and develops relationships with key internal and external stakeholders.* Uses sales resources and administrative/support staff. Additional Responsibilities* Utilizes intranet for resources and information.* Conducts site inspections.* Creates contracts as required.* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). </div><div> </div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Procura um emprego de Representante de Desenvolvimento de Vendas (SDR) em Barcelona?Nós servimo-lo!

Sales, Groups & Events Executive

Group Sales Executive

Group Sales Manager

Sales Executive

Sales Manager

Sales, Groups & Events Executive

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Qual é o salário médio de um Representante de Desarrollo de Ventas (SDR) em Barcelona?

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