Rececionista

Barceló Hotels & Resorts es la marca de una de las 30 mayores compañías hoteleras a nivel mundial. Una marca internacional tanto para hoteles vacacionales como de negocios con un posicionamiento medio y medio-alto dentro de las diferentes localizaciones donde se ubica. Sus hoteles son diferentes, adaptándose a las peculiaridades de cada país o zona y siempre manteniendo buenos estándares de calidad y servicio. Hoteles donde siempre hay algo que produce nuevas sensaciones. Puede ser la comida, la animación, la variedad de instalaciones y servicios, el trato personal o la autenticidad y el conocimiento del lugar.

Prácticas de recepción - Barceló Illetas Albatros

En Yurbban Hospitality Group trabajamos con un modelo de gestión propio para dar soluciones en servicios de alojamiento. Apostando siempre por las últimas tecnologías y una innovación continua. Así como un especial cuidado y atención al diseño. Para ello, con el fin de lograr unos resultados óptimos, contamos con un equipo humano de profesionales con talento y experiencia en el sector. Personas apasionadas por dar un trato cercano y personalizado a cada cliente. Ya que su satisfacción es nuestra prioridad absoluta.

About Yurbban Hospitality Group
At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hospitality group with soul, where service, sustainability, authenticity, and teamwork go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.
Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.
Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.
We're looking for a Front Office Supervisor for Lennox Hotel Miami Beach! Someone with strong leadership skills, a guest-focused mindset, and the ability to oversee daily Front Office operations while supporting the team and ensuring exceptional service standards. The ideal candidate is organized, proactive, detail-oriented, and confident in resolving operational challenges in a fast-paced hospitality environment.
Responsibilities
<ul><li>Supervise daily Front Office operations across AM, PM, and Night Audit shifts, ensuring smooth service and compliance with hotel procedures.</li><li>Provide direction, support, and coaching to Front Office employees, promoting teamwork, accountability, and high service standards.</li><li>Ensure guest requests, complaints, and service recovery situations are handled promptly and professionally, acting as Manager on Duty when assigned.</li><li>Oversee check-in, check-out, room assignments, reservations, billing, and payment procedures to ensure accuracy and guest satisfaction.</li><li>Review VIP arrivals, special requests, guest recognition programs, and room availability to ensure a personalized guest experience.</li><li>Verify completion and accuracy of daily shift checklists, operational reports, and handover documentation, addressing discrepancies and following up on pending tasks.</li><li>Monitor cash handling, credit card authorizations, deposits, guest balances, and financial transactions to ensure compliance with internal controls.</li><li>Oversee Night Audit procedures, including daily reports, billing reconciliations, no-shows, and operational discrepancies.</li><li>Monitor guest feedback, identify recurring service issues, and implement improvements to enhance guest satisfaction.</li><li>Collaborate with Housekeeping, Reservations, Maintenance, Food &amp; Beverage, Security, and other departments to resolve operational matters efficiently.</li><li>Support employee scheduling, onboarding, training, and performance follow-up, maintaining accurate coaching and training records.</li><li>Ensure compliance with hotel policies, brand standards, safety procedures, confidentiality requirements, and emergency protocols.</li></ul>
Requirements
<ul><li>High School Diploma or equivalent required; bachelor's degree preferred.</li><li>Professional proficiency in English, both written and spoken; An intermediate level of Spanish is required.</li><li>Minimum of 2 years of experience in Front Office or hotel operations, preferably in an upscale, lifestyle, or full-service hotel.</li><li>Previous supervisory or leadership experience in a hotel environment is preferred.</li><li>Strong knowledge of Front Office operations, reservations, guest billing, payment controls, and Night Audit procedures.</li><li>Experience using hotel property-management systems and other Front Office technologies.</li><li>Excellent leadership, communication, organizational, and problem-solving skills.</li><li>Ability to coach and support employees, document performance discussions, and follow up on training and development needs.</li><li>Strong attention to detail, sound judgment, and ability to multitask and make decisions in a fast-paced environment.</li><li>Ability to work independently, collaborate across departments, and maintain positive professional relationships.</li><li>Knowledge of hotel safety procedures, emergency protocols, and applicable employment and equal-opportunity requirements.</li><li>Flexibility to work varying schedules, including weekends, holidays, and different shifts according to operational needs.</li></ul>
Work Location: 100% on-site, in-house position at Lennox Hotel Miami Beach.
FLSA Classification: Hourly non-exempt position, with benefits according to the company handbook.
What We Offer
<ul><li>Salary according to position and experience.</li><li>Career growth opportunities within a fast-expanding group.</li><li>Continuous training through Yurbban Academy.</li><li>A workplace where professionalism and a great atmosphere go hand in hand.</li><li>Quarterly afterworks and teambuilding activities.</li><li>Paid time off, paid holidays, and your birthday off.</li><li>Discounts on national and international stays for you, your family, and friends.</li><li>Discounts on wellness and gyms.</li><li>Health and retirement benefits according to company policy.</li></ul>
If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!
Join Yurbban Hospitality Group!

Front Office Supervisor - Lennox Hotel Miami Beach

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Job Mission:To manage properly all the activities related to Front Office Department What are we looking for?<ul><li style="text-align:justify;font-size:12.0pt">Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   </li><li style="text-align:justify;font-size:12.0pt">Must be fluent in English; other languages are preferred.   </li><li style="text-align:justify;font-size:12.0pt">1-year experience in a fast environment in the same or similar position in a hotel/resort. </li><li style="text-align:justify;font-size:12.0pt">Passionate for Hospitality and with a strong attitude to interpersonal relationships</li></ul>

Front Office Agent - Hotel Ben Marsalforn Affiliated By Melia Marsalforn

Aprender, en cualquiera de los departamentos del hotel:<ul><li>Pisos.</li><li>Recepción.</li><li>Restaurante, bares y salas.</li><li>Cocina.</li><li>Mantenimiento.</li><li>Guest Experience.</li><li>Comercial y Eventos. Reservas y Revenue.</li><li>Economato-Administración.</li></ul>A realizar las funciones relacionadas con los estudios en curso o previamente finalizados.

Alumno/a Prácticas -- Occidental Las Palmas

Hesperia World es una compañía hotelera con un modelo de gestión multimarca.
Somos una House of Brands que integra hoteles, resorts, apartamentos y experiencias de ocio.
Trabajamos con marcas de reconocido prestigio y una sólida trayectoria en el sector.
Nuestra filosofía se basa en la calidad, la innovación y la excelencia en el servicio.
Contamos con equipos especializados, diversos y orientados a crear experiencias extraordinarias.
Apostamos por el talento, el desarrollo profesional y el crecimiento dentro de la compañía.
Buscamos personas con pasión por la hospitalidad que quieran construir su futuro con nosotros

Hyatt Regency Barcelona Tower | Barcelona¿Te apasiona crear experiencias memorables y ofrecer un servicio excepcional? En Hyatt Regency Barcelona Tower buscamos un/a Guest Relations Intern para incorporarse a nuestro equipo y desarrollarse en un entorno hotelero internacional orientado a la excelencia y la satisfacción del huésped. <h3>¿Qué harás?</h3><ul><li>Dar la bienvenida y asistir a huéspedes VIP y recurrentes.</li><li>Gestionar solicitudes especiales y coordinar acciones con los distintos departamentos.</li><li>Realizar seguimiento de la satisfacción de los huéspedes durante su estancia.</li><li>Apoyar en la resolución de incidencias y recuperación del servicio.</li><li>Colaborar en experiencias personalizadas y acciones de fidelización.</li><li>Garantizar el cumplimiento de los estándares de calidad Hyatt. </li></ul><h3>¿Qué buscamos?</h3><ul><li>Estudiante de Turismo, Hospitality Management o similar.</li><li>Posibilidad de firmar convenio de prácticas.</li><li>Inglés avanzado (se valorarán otros idiomas).</li><li>Vocación de servicio, empatía y excelentes habilidades comunicativas.</li><li>Actitud proactiva y orientación al detalle.</li></ul><h3>¿Qué ofrecemos?</h3><ul><li>Formación práctica en uno de los hoteles de referencia de Barcelona. </li><li>Exposición directa a estándares internacionales de hospitalidad.</li><li>Acompañamiento y aprendizaje continuo.</li><li>Oportunidades de desarrollo dentro de Hesperia World y Hyatt.</li></ul>Únete a Hyatt Regency Barcelona Tower y comienza tu carrera creando experiencias que marcan la diferencia. ✨🏨

Guest Relations Intern - Hyatt Regency Barcelona Tower

La mejor cadena hotelera de lujo del mundo según la revista Travel+Lesiure abrirá este verano de 2021 un hotel en la isla de Ibiza, el hotel Six Senses Ibiza, en el extremo norte de Ibiza, donde no sólo se llega a un destino, sino que se viaja a una frecuencia diferente. En ese entorno maravilloso viviremos experiencias espirituales profundas enraizadas en la cultura local, celebrando la música, el arte, la moda sostenible, el bienestar y la espiritualidad, conceptos que se han convertido en sinónimos de la isla.

As Rooms Coordinator Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Operational Ownership In this role, I will assume responsibility for the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards. I will perform the following relevant tasks for this role:<ul><li>Ensure all the Rooms Training plans are accomplished.</li><li>Assist in our Front of House&nbsp;trainings to new hosts if needed.</li><li>Perform LQA &amp; Forbes audits for all Rooms Division departments. </li><li>Ensure all Room Division Guidelines are completed and accessible for the hosts. </li><li>Carry out inventories of the Rooms Division departments, including Housekeeping. Ensure the departmental inventory is up to date, clean and in good conditions every fifteen days approximately.</li><li>Make warehouse transfers for the Rooms departments.</li><li>Assist to prepare purchase orders for the Rooms departments.</li><li>Manage ''Lost &amp; Found'' cases related to Rooms Division.</li><li>Assist to ensure all new hosts have the necessary equipment and access to perform their work.</li><li>Operate office equipment such as scanner &amp; copy machines, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.</li><li>Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.</li><li>Compose and distribute meeting notes, routine correspondence, and reports.</li><li>Have a good knowledge of all Rooms Division systems and day to day activities.</li><li>Maintain efficient administration within the department preparing and submitting operational reports on time.</li><li>Attend meetings and training as required by supervisors.</li><li>Impeccable telephone etiquette is needed however making the guest feel comfortable by adapting our communication style to theirs.</li><li>Ability to use multiple platforms at the same time while managing various pieces of information.</li><li>Managing the correct use of our main communication tool with in-house guests, Six Senses App and monitoring the execution of all tasks pending.</li></ul><ul><li>Perform any additional tasks given to me by the Rooms Coordinator and the Rooms Operations Manager.</li></ul>Program length: minimum 5 months.Starting in mid-March / April 2027 What’s in it for me: <ul><li>I will learn and grow with our Six Senses Ibiza leaders, in a non-hierarchical organization.</li><li>I will be part of our Mission Wellness Program - with plenty activities to discover Six Senses values, mission and vision along with our beautiful Island.</li><li>I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch and dinner.</li><li>The hotel will provide with shared accommodation, where I will share the space with fun and quirky people.</li><li>Locker available.</li><li>I will enjoy two days off for each week of training.</li><li>Internship Allowance.</li></ul>Skills and Experience To execute the position of Rooms Coordinator&nbsp;trainee, I have the required qualifications, technical skills with proven results.I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.I have an excellent command of written and spoken English and Spanish. An European Visa is mandatory.I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

Rooms Coordinator Trainee (2027) - Six Senses Ibiza

Contamos con 2 marcas:
Adcom Viajes y Romanza Viajes
Departamentos especializados en Viajes Corporativos - Viajes Vacacionales - Grupos & Convenciones

Atención de cuentas corporativas asignadas
Cotización y confirmación de vuelos, hoteles, aéreos, autos y autobuses
Registro de operación en sistema propio y del cliente
Seguimiento a emergencias del cliente

AGENTE DE RESERVACIONES BUSINESS TRAVEL

MISSION: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations. RESPONSIBILITIES:<ul><li>Personalize guest interactions by using their name during conversations.</li><li>Maintain accurate guest profiles, ensuring compliance with data regulations.</li><li>Stay informed about VIP arrivals and ensure a proper welcome.</li><li>Handle front desk administrative tasks, including billing and credit card processing.</li><li>Manage guest complaints with professionalism and empathy.</li><li>Communicate important information to front desk management.</li><li>Continuously improve skills and contribute to front desk best practices.</li><li>Support the Revenue team by maximizing upselling and cross-selling.</li><li>Ensure smooth and efficient check-in/check-out processes, including digital check-ins.</li><li>Handle internal and external guest phone requests when necessary.</li><li>Act as a hotel ambassador, upholding service standards at all times.</li><li>Address guest inquiries and requests efficiently within an acceptable timeframe.</li></ul>CUSTOMER EXPERIENCE:<ul><li>Comply with brand standards and operational guidelines.</li><li>Personalize guest experiences by anticipating and exceeding expectations.</li><li>Handle customer incidents and escalate unresolved issues.</li><li>Support the hotel’s Sensory Architecture and promote its services, events, and experiences.</li></ul>REQUIREMENTS:<ul><li>Education: University degree or vocational training in Tourism, Hospitality, or similar.</li><li>Languages: Advanced English; a third language is a plus.</li><li>Experience: At least 1 year in customer service.</li><li>Skills: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.</li></ul> The position can be classified between level C3 and level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C3: €1.621,40 gross monthly; level C2: €1.726,99 gross monthly). The indicative Gross Annual Salary is between €22.699,60 and €24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.  Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

Procura um emprego de Rececionista em Santo António?Nós servimo-lo!

Prácticas de recepción - Barceló Illetas Albatros

Front Office Supervisor - Lennox Hotel Miami Beach

Front Office Agent - Hotel Ben Marsalforn Affiliated By Melia Marsalforn

Alumno/a Prácticas -- Occidental Las Palmas

Guest Relations Intern - Hyatt Regency Barcelona Tower

Rooms Coordinator Trainee (2027) - Six Senses Ibiza

AGENTE DE RESERVACIONES BUSINESS TRAVEL

Front Office Agent Appartenente alle Categorie Protette - Melià Hotels International

Prácticas de recepción - Barceló Illetas Albatros

Descrição da vaga

Requisitos

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