Hesperia World es una operadora hotelera basada en el modelo multimarca. Nuestro modelo de negocio permite maximizar el valor de los activos y seguir controlando la cuenta de explotación para un mejor resultado para el propietario favoreciendo el potencial de crecimiento de la compañía en el ámbito nacional e internacional.

Hesperia World encarna calidad, innovación y vanguardia. Renovándose como una House of Brands con diversas enseñas, cada una con una sólida trayectoria y un fuerte valor comercial. Cumplimos con una propuesta de valor adaptada a las expectativas de cada cliente, buscando inspirar con imaginación, superación, originalidad y perfeccionismo.

Dreams Lanzarote Playa Dorada Resort &amp; Spa is looking for two Guest Experience Intern to join the team and support the delivery of outstanding guest experiences throughout the stay.This internship is an excellent opportunity for candidates interested in developing a career in hospitality, customer experience, and service excellence within an international resort environment.Key Responsibilities<ul><li>Support the Guest Experience team in delivering personalized service to guests</li><li>Assist in handling guest requests, incidents, and complaints, ensuring timely follow-up</li><li>Monitor guest satisfaction and collect feedback during the stay</li><li>Collaborate with different departments to ensure a seamless guest experience</li><li>Support the implementation of quality and service standards</li><li>Assist in guest engagement and loyalty initiatives</li><li>Provide support in managing online reputation platforms and guest reviews</li></ul>Profile<ul><li>Currently studying Tourism, Hospitality Management, or a related field</li><li>Strong customer service orientation and attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Proactive attitude and willingness to learn</li><li>Ability to work in a team-oriented and dynamic environment</li><li>High level of English required; additional languages are a plus</li></ul>What We Offer<ul><li>Internship in a well-established international resort</li><li>Hands-on experience in Guest Experience and hospitality operations</li><li>Exposure to real guest interaction and service management</li><li>Professional development in a dynamic and multicultural environment</li></ul>

Guest Experience Internship - Dreams Lanzarote Playa Dorada Resort & Spa

Discovering the world’s diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens peoples’ minds. At TUI we create unforgettable moments for our customers across the world and make their dreams come true.

TUI Group is the world’s number one integrated tourism group. We employ 66,000 people in over 100 countries and service 20 million customers in 180 destinations worldwide. 

TUI Destination Experiences provides truly customer-centric, international and contemporary destination experiences on behalf of TUI Group worldwide.

Calling all tourism pros based in Lanzarote

 

We are seeking digital experienced and helpful individuals like you to join our diverse team of Hotel Reps. If you have the right to work in Spain and speak German plus English, then keep on reading!  

 
ABOUT OUR OFFER

A job at TUI offers more than your basic salary which already starts at 1837€ gross/month,, and your earned commission on top. For TUI Hotel Reps, an average commission potential starting from 200€ - 600€ per month with no upper limit. The more you sell, the more you earn.

A company iPad & uniform are of course standard. 

Work week of 39 hours with 2 days off

22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).

Discounts and multiple offers with TUI Club De Benefits.

Option to obtain a discounted private health insurance.

We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.    

Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.   

We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.  
 


ABOUT THE JOB

Create special moments for our guests. Make them feel welcome and happy, building a strong connection with each one.

Engage with guests from around the world to identify their needs and offer tailored recommendations. Promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue.

Be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.

Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.

Monitor progress with sales and service updates, as well as guest feedback. Celebrate successes in meeting sales targets, solving problems, and providing great service.




From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Procura um emprego de Atenção ao Cliente em Playa Blanca?Nós servimo-lo!

Guest Experience Internship - Dreams Lanzarote Playa Dorada Resort & Spa

TUI Hotel Rep | Dutch or German Speaking | Lanzarote

Guest Experience Internship - Dreams Lanzarote Playa Dorada Resort & Spa

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