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Mandarin Oriental Ritz, Madrid is seeking a dedicated Room Service Attendant to join our elite HSKP Team.
Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.
Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.
About The Role
As Room Service Attendant at Mandarin Oriental Ritz, Madrid, you will deliver seamless, punctual and discreet in-room dining and guest services while maintaining the highest standards of presentation and hygiene.
Key Responsibilities
• Deliver flawless in-room dining and guest service in line with MOHG standards, attending to guest requests with courtesy and discretion.
• Maintain and inspect service equipment, trays, trolleys and utensils; ensure stations are stocked and report shortages or faults.
• Clean and service rooms according to MOHG procedures when required (occupied, checkout, turndown services), ensuring amenities and linen rotation meet standards.
• Follow health & safety, HACCP, Safe & Sound and FLHSSE protocols; report incidents, maintenance needs and any unusual situations promptly.
• Accurately record tasks and requests in hotel systems (HotSOS / Infor), manage lost & found and support inventory control and waste reduction.
• Communicate professionally with guests and internal departments, escalate issues appropriately and contribute to a positive team environment.
What We Expect From You
• Strong interpersonal and problem-solving abilities.
• Excellent knowledge of luxury hotel room service and housekeeping standards.
• Highly responsible, reliable and detail-oriented.
• Ability to remain calm, courteous, and solution-focused under pressure.
• A collaborative mindset, working seamlessly with multicultural teams.
• Minimum of 1 year of experience in luxury hospitality, ideally in room service or housekeeping.
• Fluent in English and Spanish; additional languages are an advantage.
Our Commitment To You
• Learning & Development. Tailored learning and personal development programmes designed to support leadership growth and continuous improvement.
• MOstay. Complimentary stays of between 3 and 10 nights and exclusive rates at Mandarin Oriental hotels worldwide.
• Health & Colleague Wellbeing. Health benefits and wellbeing initiatives, including access to on‑site physiotherapy and the option to enrol in private health insurance through our flexible benefits programme.
• Pension & Security. Pension schemes based on length of service and additional social benefits.
• Local Benefits. Meals whilst on duty, a uniform and laundry service.
• Engagement & Community. Regular town hall meetings, team events, colleague celebrations, volunteering opportunities and access to a Social Fund to support colleagues in need.
• Salary. Salary package in line with the Madrid Accommodation Agreement.
How to Apply
If you are ready to deliver exceptional in-room experiences and contribute to legendary service, please submit your CV via the Mandarin Oriental careers portal.
Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.
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