Descrição da vaga
Gerente de Apoio ao Cliente
Based at Mandarin Oriental Punta Negra, Mallorca, as the Luggage & Door Supervisor, you will be responsible for greeting and assisting guests upon arrival and departure, handling their luggage and any belongings with efficiency and care.
As Luggage & Door Supervisor, you will be responsible for the following duties:
Supervise, motivate, and guide the Luggage Porters and Door team daily
Conduct daily briefings to communicate occupancy, VIP arrivals, group movements, and special requests
Oversee and execute secure handling, accurate tagging, storage, and delivery of guest luggage in adherence to security standards.
Manage guest traffic flow at hotel entrances, coordinating vehicles, taxis, and private transport
Support inventory control of luggage carts, tags, umbrellas, and entrance equipment
Assist management with team performance reviews and training documentation
Monitor the hotel entrance and luggage areas, ensuring they remain clear and safe.
Maintain the cleanliness and organization of the lobby and entrance areas.
Maintain the presentation of the front of house area to ensure a luxury experience from arrival to departure.
Assist with transportation arrangements, including taxis, airport transfers and valet services.
Coordinate closely with Concierge, Reception, Bell Desk, Housekeeping, and Security teams
Perform any other reasonable duties as required by the Chief Concierge.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
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