Job Summary: To manage properly all the activities related to Front Office Department What will I be doing? • Check-in and check-out hotel guests in a timely and professional manner. • Process all payments according to established procedures. • Welcome guests in a friendly, prompt, and professional manner • Register guests, issue room keys and provide information on hotel services and room location • Up-sell rooms when possible, to maximize hotel revenue • Accurately process all cash and credit card transactions in accordance with established procedures • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Respond appropriately to guest complaints • Make appropriate service recovery gestures in order to ensure total guest satisfaction. • Perform other duties as assigned. What are we looking for? • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. • Must be fluent in English; other languages are preferred. • 1-year experience in a fast environment in the same or similar position in a hotel/resort. • Passionate for Hospitality and with a strong attitude to interpersonal relationships

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Titulação mínima

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Experiência

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Meliá Hotels International

Palma de Mallorca, Espanha

Cadeia Hoteleira

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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