Estagiário em Recepção

Agencia de viajes receptiva la cual representa a distintos tour opreadores del mercado alemán, español e inglés. También especializada en turismo rural.

Si eres una persona dinámica, con ganas de pertenecer a una empresa en crecimiento y sientes pasión por el mundo del Turismo ¡te estamos buscando!.  Buscamos refuerzos en nuestro equipo del departamento de reservas en el Puerto de la Cruz, Tenerife.

Agente de Reservas - Agencia de Viajes, Puerto de la Cruz, España

ACHM Hotels by Marriott, expertos en la gestión hotelera, es una compañía que gestiona más de 75 propiedades, 10.000 habitaciones de hotel y cuenta con más de 3.000 empleados. Fundada en 2011 bajo el liderazgo de Antonio Catalán, nace de una exitosa colaboración con el Grupo Marriott International. Actualmente, ACHM Hotels by Marriot gestiona hoteles en España, Italia y Portugal bajo las marcas "Luxury Collection", "Autograph Collection", "Westin", "AC Hotels", "JW Marriott", “Sheraton”, "Tribute portfolio" y "Moxy Hotels". 
 
ACHM Hotels by Marriott, experts in hotel management, is a company that manages more than 75 properties, 10.000 hotel rooms and employs over 3,000 people. Founded in 2011 under the leadership of Antonio Catalán, it emerged from a successful collaboration with Marriott International Group. Currently, ACHM Hotels by Marriott manages hotels in Spain, Italy and Portugal under the brands “Luxury Collection”, “Autograph Collection”, “Westin”, “AC Hotels”, “JW Marriott”, “Sheraton”, “Tribute portfolio” and “Moxy Hotels”.

FUNCIONES

•       Atender los requerimientos y demandas de los clientes del hotel y trasladarlas a los Dptos. implicados
•	Gestionar las peticiones especiales de los clientes VIP del hotel
•	Gestión y coordinación de los amenities de los clientes
•	Seguimiento de las necesidades de los clientes durante su estancia
•	Desarrollo de nuevas ideas en relación a atenciones y experiencias de los clientes
•	Seguimiento del GSS (Guest Satisfaction Survey) y Social Media junto con el Front Office Manager, llegando así al cumplimiento de objetivos marcados por la Dirección del hotel.


CONDICIONES

- Posibilidades de alojamiento y manutención
- Posibilidades de continuar tras el fin de la temporada en otros hoteles de la cadena


Guest Relations - Hotel Baqueira Ski Resort (Temporada 2025-2026)

Empresa con 8 años dedicada a la gastronomía con 4 locales en el centro de Madrid. Cuenta con unos 30 empleados repartidos en te 1 obrador y 3 restaurantes.

*  Descripción del puesto: 

En SDD buscamos incorporar a nuestro equipo a una persona proactiva, organizada y detallista para gestionar las reservas del restaurante, ejecutar la estrategia comercial de la empresa y participar en algunos servicios como host, garantizando la mejor experiencia a nuestros clientes.

* Responsabilidades principales:

• Gestión integral de reservas, liderando el equipo de reservas, revisando los protocolos actuales, manejo de eventos grupales, etc. Imprescindible manejo del sistema Covermanager.
• Realización de visitas comerciales a potenciales colaboradores y seguimiento de la estrategia comercial de la empresa.
• Participación en servicios del restaurante como host (aproximadamente 2 veces por semana).

* Condiciones laborales:

• Tipo de contrato: Indefinido.
• Jornada: Completa
• Salario: 1.400 € netos al mes.
• Programa de incentivos: A partir del 1 de enero de 2026.

* Lugar de trabajo: 

• La ubicación podrá variar entre: La tienda de la empresa en Calle Virgen de los Peligros, 8, sede del departamento de reservas. El restaurante SALA CERO, en Calle Ayala, 27, donde se realizarán las funciones de host. 

• Distintas ubicaciones externas para visitas comerciales.

* Horario: 

• La jornada laboral será flexible y se adaptará a las necesidades del servicio, siguiendo la siguiente estructura: 

• 2 días libres consecutivos. 
• 3 días de gestión de reservas desde la tienda. 
• 2 días de gestión de reservas y funciones de host en SALA CERO. 
• 1 día dedicado a labores comerciales externas.

Gestor/a Reservas / Comercial

Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América.
Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. 

Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES:As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH:. Flexibility, Proactivity and liking to work by objectives;. Excellent communication skills;. Schedule Flexibility;. Training in Hospitality, Tourism or similar (preferential factor);. Sales skills (experience in reservation management or in the commercial area will be valued);. Experience in customer service (preferential factor);. Knowledge of Italian is a must;. Availability to carry out full-time face-to-face functions. Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER:- Integration in a dynamic team, focused on a service of excellence- Remuneration compatible with the role- Continuous Training Plan to enhance career development- Access to the e-learning training platform- Possibility of functional, national and/or international mobility- Incentives and Benefits Plan- 40, 30, 20 or 16 hours per week Leisure:. Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&amp;B, among others;. Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness:. Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!

Reservations Agent Italian CRO Madrid 1

IDILIQ es un desarrollador y operador hotelero, reconocido por su experiencia en residencias de marca y la perfecta integración del desarrollo, las ventas y la gestión hotelera. Con más de 40 años de experiencia, su compromiso con la sostenibilidad y la excelencia en el servicio garantiza experiencias excepcionales para propietarios y huéspedes. Gracias a nuestra alianza estratégica con Wyndham Hotels & Resorts, el mayor franquiciador hotelero del mundo, muchos de nuestros resorts operan bajo marcas de prestigio como Wyndham Grand, Wyndham Residences y Ramada Residences. 

Únete a IDILIQ y contribuye a crear experiencias de vacaciones inolvidables y destinos excepcionales.



📍 Location: Mijas
 📅 Contract Type: Full-time – Rotational shifts, including weekends and holidays
 🏢 Company: Idiliq Group


Idiliq Group, a leading company in the vacation ownership and hospitality sector, is seeking a Reservation Agent to join our Reservations Team. If you are passionate about customer service, teamwork, and wish to be part of a dynamic and growing company, we would love to hear from you.


🛎️ Key Responsibilities
Answer and manage reservation calls, messages and emails in a professional, timely manner, aligned with company brand standards.
Administer new and existing reservations.
Develop a strong understanding of resort products, services and pricing.
Accurately process booking requests and update any required changes.
Track and communicate client requests clearly and accurately.
Act as the main pre-arrival contact for clients, especially group bookings.
Process credit card payments securely.
Maintain strict confidentiality of clients and client information.
Provide excellent customer service and ensure customer satisfaction.

🧩 Personal Competencies
Strong customer focus with the ability to anticipate and meet customer needs.
High standard of performance, accuracy and attention to detail.
Cooperative, responsible and proactive team player.
Strong communication skills – clear, diplomatic and professional when interacting with clients and colleagues.
Willingness to accept new challenges, ad-hoc tasks, and assist during urgent situations.
Professional appearance, behavior and attitude in line with company values.

✅ Requirements
Proficiency in Opera Cloud, Opera or similar PMS.
Knowledge or experience with IDEAS, Duetto, OTA Insights.
Exposure to STR Global is an advantage.
Training or experience in reservations management.
Minimum 1 year of experience in customer service, call center or front desk/reception.
High level of spoken and written Spanish & English.
Exceptional organizational and multitasking skills.
Excellent verbal and written communication using appropriate grammar, terminology and tone.
Strong listening skills with the ability to quickly identify issues and opportunities.
Reliable and flexible with work schedules.
Proven ability to work independently with minimal supervision.
Passionate about customer service, with a positive attitude and strong work ethic.
Availability to work irregular shifts, weekends and holidays.
Commitment to company brand standards.

Procura um emprego de Estagiário em Recepção em Islas Baleares?Nós servimo-lo!

Agente de Reservas - Agencia de Viajes, Puerto de la Cruz, España

Guest Relations - Hotel Baqueira Ski Resort (Temporada 2025-2026)

Gestor/a Reservas / Comercial

Reservations Agent Italian CRO Madrid 1

Reservations Agent

Agente de Reservas - Agencia de Viajes, Puerto de la Cruz, España

Descrição da vaga

Requisitos

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