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About Hotel Meliá Durrës
Hotel Meliá Durrës is a premium beachfront resort offering exceptional hospitality, elegant accommodation, and a wide range of luxury services. With a commitment to providing outstanding comfort and unforgettable guest experiences, the hotel combines modern design, Mediterranean charm, and world‑class service standards.
Mission
To support the Housekeeping Manager in supervising daily housekeeping operations, ensuring the highest levels of cleanliness, organization, and service across guest rooms and public areas. The Assistant Housekeeping Manager ensures the team adheres to brand standards, operational procedures, and guest satisfaction goals.
What will you have to do?
• Supervise and support the daily activities of room attendants, public area attendants, and housekeeping staff.
• Ensure all guest rooms, corridors, and public areas meet the established cleanliness and presentation standards.
• Assist in planning staff schedules, assigning tasks, and monitoring productivity.
• Conduct regular inspections of rooms and public areas to ensure quality compliance.
• Train new team members and support ongoing development of the housekeeping team.
• Monitor inventory levels of cleaning supplies, linens, and guest amenities; report shortages or maintenance needs.
• Support the execution of deep‑cleaning programs and preventive maintenance routines.
• Handle guest requests, preferences, and complaints promptly, escalating when required.
• Participate in departmental meetings and daily briefings.
• Collaborate with Front Office, Maintenance, and other departments to ensure smooth operations.
• Ensure adherence to safety, hygiene, and brand standards across all housekeeping activities.
• Support the Housekeeping Manager in motivating the team and fostering a positive working environment.
What we are looking for?
• Previous experience in housekeeping supervision or a similar role in a hotel environment.
• Strong leadership, communication, and team‑management skills.
• Excellent attention to detail and commitment to cleanliness.
• Ability to organize tasks and manage time effectively in a fast‑paced environment.
• Knowledge of housekeeping operations, cleaning procedures, and hygiene standards.
• Proficiency in English; additional languages (Spanish, German) are an advantage.
• Excellent computer skills; experience with housekeeping or PMS systems is a plus.
• Strong problem‑solving skills and guest‑service orientation.
• Professional appearance, reliability, and a positive attitude.
• Flexibility to work shifts, weekends, and holidays as required.
